Flight Centre
People Experience Leader– Scott Dunn
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About Flight Centre Travel Group
Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.
About Scott Dunn
Founded in 1986, Scott Dunn has been creating extraordinary travel experiences for four decades. We operate across the UK, USA, Singapore, and Hong Kong — a genuinely global business with the culture and attention to detail of a specialist boutique.
As part of the Flight Centre Travel Group, we benefit from the scale, infrastructure, and global reach of one of the world's largest travel companies — while maintaining the distinctive identity, values, and ways of working that make Scott Dunn, Scott Dunn.
Our three values — In the Know, In the Detail, and Inspiring — are not aspirational statements. They shape how we hire, how we develop our people, how we serve our guests, and how we hold ourselves to account. The Head of People Experience will be their custodian
This is a role for someone who knows that extraordinary guest experiences begin with extraordinary employee experiences.
Scott Dunn is one of the world's leading luxury travel companies — a brand built on deep expertise, meticulous attention to detail, and a genuine passion for creating journeys that stay with people for life. As part of the Flight Centre Travel Group family, we combine the reach of a global organisation with the soul of a specialist boutique.
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We are looking for an exceptional people leader to join our Global Management Team as People Experience Leader— a role that sits at the heart of everything we do and everything we aspire to be.
The Opportunity
This is a senior, strategic role with genuine scope. You will be a trusted partner to the Global Managing Director, a custodian of Scott Dunn's culture, and the architect of a people experience that matches the brand's reputation for excellence.
You will hold full accountability for the People function across UK and Asia — spanning talent, learning and development, culture, employee relations, wellbeing, and the annual People budget. You will collaborate closely with our SVP USA and Americas PX team as well as the wider FCTG group, helping to shape a globally consistent, locally nuanced people experience across all four Scott Dunn markets.
This is a role for someone who thrives on connecting people strategy to commercial outcomes — and who understands that the way a team feels about where they work has a direct bearing on the experience they create for guests.
What We're Looking For
You will be an experienced, senior people leader — someone who has operated at or close to SWOT/Exec level and who brings both the strategic thinking and the personal credibility to make an impact from day one.
You will bring:
- Significant HR business partnering experience at senior level, across commercial, consumer-facing businesses
- A proven track record of designing and delivering people strategies that move the needle — evidenced in engagement scores, retention, culture, or capability
- Experience owning and driving a Great Place to Work programme, or equivalent employee engagement framework
- Leadership of L&D strategy, including leadership development and talent pipeline programmes
- Full budget ownership within a People function
- The confidence and credibility to influence at board level — and the humility to get into the detail when it matters
- Experience managing and developing a team of HR, Talent & L&D professionals
- Knowledge of UK employment law; familiarity with Singapore or Hong Kong practices is an advantage
- CIPD Level 5 or equivalent
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You will be:
- Strategic and commercially minded — someone who sees people strategy through a business lens, not just an HR one
- A natural relationship builder who is able to credibly and effectively influence at Senior Leader level
- Detail-oriented without losing sight of the bigger picture — very much In the Detail and In the Know
- Calm under pressure, decisive when it counts, and genuinely passionate about building an engaging and motivating culture
- Someone who finds the luxury travel world exciting — and who wants to be part of an exceptional and unique brand with an exciting growth story
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk [RecruitmentUK@flightcentre.co.uk].
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