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The role and responsibilities
As People Lead, you will play a key role in supporting Unifrog employees to work at their best. You’ll help us to retain a happy and effective team by developing great relationships with team members and making sure that all our internal systems and processes are as efficient as possible.
Your key responsibilities:
People operations
- Review, improve, and automate our people processes, including engagement and retention, as well as our people platforms and tools.
- Develop, update, and communicate our policies and the employee handbook, ensuring they reflect current laws and best practices.
- Collaborate with our People Assistant to manage and maintain Bamboo - our HR system.
- Maintain employees’ electronic people files, ensuring documents are filed efficiently and that employee data is up to date on Bamboo.
- Update and track employee time off.
- Support the Head of People Operations by maintaining key HR metrics and reporting to support data-driven people decisions.
- Support the onboarding and offboarding processes.
Employee experience
Learning and development:
- Using Learnerbly, track and encourage high-quality usage of our training budgets.
- Continually review our professional development policies and processes to support this high take-up.
- Promote and set up mentorship, shadowing, coaching, and cross-team learning opportunities.
- Coordinate year-round, team-led training sessions, including an annual “Learning at Work Week”.
- Facilitate team training as needed.
- Plan and implement stand-alone People projects to improve employee experience (e.g. employee engagement, recognition initiatives).
- In time, help collate feedback from team surveys and work with the People and Leadership teams to put ideas from the team into action.
Unifrog support
- Monitor and manage our People inbox, being the first point of contact for queries and requests from the team (1 day a week equivalent).
- Book hotels, conference rooms and training courses for other teams.
- Work with the Finance team to support the expenses process.
Equity, diversity and inclusion (EDI)
At Unifrog, everyone is responsible for creating an equitable and inclusive place to work. In addition, each person on the People team also has specific EDI responsibilities which link to their role.
- Work with the Head of People Operations to:
- Support with EDI projects such as EDI data collection and progression initiatives.
- Develop and implement new policies and processes that promote inclusion at all levels of Unifrog (e.g. support for returning to work after parental or long-term sick leave). Make sure that these policies and processes are consistently applied across the team.
- Regularly review our current policies and processes to ensure they’re inclusive and equitable.
Working together
- You’ll work closely with our current People team, including our: Recruitment Lead, additional People Lead, People Assistant, Internal Communications and Events Lead, Head of People Operations and People and Operations Director.
- You will also work with our Finance team on a regular basis when processing expenses and making bookings.
- You’ll have regular contact with people across all of our teams, and you should build great professional relationships with team members to deliver an excellent employee experience.
- You’ll be line-managed by the Head of People Operations.
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What we’re looking for
Essential:
- Strong written and verbal communication skills.
- Personable and able to build great professional relationships with multiple stakeholders.
- Ability to manage sensitive employee information, maintaining confidentiality.
- Excellent attention to detail.
- Strong problem-solving and decision-making skills.
- Excellent project management and organisation skills.
- Experience of managing multiple and competing priorities.
- Experience of managing HR administration processes linked to the employee life cycle, including new starter paperwork, contract changes, and leavers.
- Comfortable working both as part of a team and independently, and happy to ask for support when it’s needed.
- Proactive attitude and willingness to get stuck in.
Desirable:
- Experience managing an HR system, ideally BambooHR or similar.
- Experience analysing and presenting people data.
- CIPD Level 5 qualification, or working towards it.
- An interest in education, careers and development.
Benefits
On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot:
Mission focussed
Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
Be part of a growing company
Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
Grow individually
Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
Have impact
Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
- £38,000 - £42,000 per year dependent on experience (Grade B).
- Full time.
- Split your time between home and our office in Hoxton, London (a minimum of 2 days per week).
- 28 days paid holiday per year (plus bank holidays).
- Working hours are 8:30am to 4:30pm, or 9:00am to 5:00pm Monday to Thursday, and 8.30am to 4:00pm or 9:00am to 4:30pm on Friday.
- Start date: as soon as possible, though we will be flexible for the right candidates.
- We can only consider candidates who have the right to work in the UK.
Application process
Deadline: 10:00am (BST) on Friday 21st August 2026.
We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Stage 1: Application form (~1 hour) ✍️
Visit our website to upload your CV and complete the questions below:
- With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
- Tell us about a time you created or improved a process. What problem were you trying to solve, what steps did you take, and how did you know it was successful? (250 words)
Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.
Stage 2: Phone interview (15 minutes) 📲
Stage 3: Video call interview (1 hour) 🖥️
Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).
Phone interviews will be held throughout the application window. Video call interviews will be held w/c 7th September 2026.
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring
Inclusion and diversity at Unifrog
How we communicate
Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
Embedded EDI
As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
Recruitment processes
To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
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