Sopra Steria
People Lead (Payroll)
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About the Role
Are you an experienced payroll professional who enjoys supporting others to develop, improve, and succeed?
Join NHS Shared Business Services (SBS) as a Payroll Team Leader and play a key role in leading, coaching, and developing a payroll team that delivers a high-quality service to clients and their employees.
Responsibilities
As an experienced people leader, you'll be responsible for:
- Supporting and motivating colleagues
- Embedding consistent ways of working
- Ensuring the team has the skills, knowledge, and confidence to provide an accurate, compliant, and customer-focused payroll service
- Working closely with the wider payroll management team to drive continuous improvement, support operational performance, and maintain the high standards our clients expect
You'll:
- Support day-to-day operations
- Deliver training
- Ensure compliance with required standards
- Contribute to a positive, customer-focused culture
- Influence processes and improve ways of working
- Support the ongoing development of the team
What You'll Be Doing
- Leading, supporting, and motivating payroll colleagues to deliver a timely, accurate, and high-quality payroll service
- Delivering training, mentoring, and coaching to promote consistent ways of working, strong technical knowledge, and excellent customer service
- Supporting the onboarding and development of new team members, carrying out regular one-to-one meetings, and contributing to succession planning activities
- Monitoring team performance, identifying operational risks, and supporting effective performance and development plans
- Driving continuous improvement through the implementation of efficient payroll and pension processes and supporting operational change
- Ensuring compliance with governance requirements, internal controls, audits, policies, and confidentiality standards when handling sensitive personal information
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Requirements
What You'll Bring
- Experience leading, developing, and supporting team performance, training, and employee development
- Strong payroll knowledge, including legislation relating to tax and employee contributions
- Experience ensuring compliance with data protection requirements, internal controls, and organizational policies
- Experience creating and delivering training materials and supporting colleagues with complex payroll processes
- Strong organizational skills with the ability to manage competing priorities and maintain high service standards
- The ability to build positive working relationships and provide effective coaching and support to colleagues
It Would Be Great If You Had
- Knowledge of payroll terms and conditions within a healthcare environment
- Experience working with pension schemes and associated payroll processes
- Knowledge of governance, audit, and compliance requirements within a regulated environment
- Experience supporting payroll system changes, enhancements, or process implementation activities
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Job Details
- Employment Type: Full Time, FTC - 9 months
- Location: Southampton with a hybrid working pattern
- Security Clearance Level: DBS
- Internal Recruiter: Rachel
- Salary: Up to £30,500
- Benefits: 25 days annual leave with the option to buy extra days, 4 x death in service life assurance, pension, 3 days paid volunteering, 5 days paid carers leave
About Us
NHS Shared Business Services was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer.
Proud members of the NHS family, we provide finance and accounting, digital, procurement, and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organizational, team, and individual levels.
Would you like to join us on our journey?
If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply; we'd love to hear from you!
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