Key Responsibilities

• Coordinate the hotel’s learning and development programme, ensuring training is planned, communicated and delivered effectively.
• Work with department managers to identify training and development needs across their teams.
• Maintain an annual training calendar and ensure mandatory and role-specific training is completed within required timescales.
• Organise and coordinate internal and external training sessions, including room bookings, trainers, materials, attendance and evaluations.
• Support the delivery of the hotel’s induction and onboarding programme, ensuring new colleagues receive a positive and engaging introduction to the business.
• Coordinate colleague inductions and ensure all required onboarding training is completed.
• Support managers with probation reviews and ensure these are scheduled and completed within the required timescales.
• Maintain accurate training records and monitor completion rates.
• Produce regular training reports and highlight areas requiring attention.
• Support the implementation of e-learning and digital learning platforms.
• Encourage a positive learning culture where colleagues are supported and encouraged to develop their skills and careers.
• Assist with the development of career pathways, succession planning and talent development initiatives.
• Support apprenticeships, work experience, internships and other development programmes.
• Evaluate the effectiveness of training through feedback, assessments and performance measures.
• Identify and support opportunities for colleagues’ career growth and progression, working with individuals and managers to understand career aspirations, identify development needs and explore suitable pathways, training and opportunities within the hotel.
• Coordinate and deliver engaging, interactive and practical training sessions to colleagues at all levels.

Skill And Experience Requirements

• Experience working within the hospitality or hotel industry.
• Passion for designing and delivering training.
• Excellent organisational and administrative skills.
• Strong communication and interpersonal skills.
• Ability to build effective relationships with colleagues at all levels.
• Confident communicating with both operational teams and senior managers.
• Good attention to detail and ability to maintain accurate records.
• Ability to manage multiple priorities and meet deadlines.
• Good IT skills, including Microsoft Office.
• A proactive and positive approach to problem solving.
• Experience delivering or facilitating training sessions.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.