Serious Fraud Office (UK)
People Officer
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Job Description
Location
The role will be based at our offices at 2-4 Cockspur Street, London, SW1Y 5BS, in central London, however, please note that we are due to move to Canary Wharf in late 2026. Please be aware that this role can only be worked in the UK and not overseas. Informal hybrid working arrangements apply and there is an expectation that staff will attend the office regularly. Work pattern and office attendance will be agreed with successful candidates.
Job Summary
We are looking for two People Officers to join our customer-focused, fast-paced and collaborative People Operations Team. Reporting directly to the People Operations Manager you will support the delivery of end-to-end people services for the SFO which incorporates the entire employee lifecycle from onboarding of new employees, supporting employees through all life events at work e.g. promotion, general queries, parental leave etc., supporting on payroll and providing clear guidance for people who have chosen to exit the SFO.
We envisage that one People Officer will become an onboarding specialist and one will take on more generalist work but you won’t be placed into a box and will have opportunities to grow and work across all areas in the People Operations team.
People operations is a varied and exciting area of work within the whole People and Culture team, the team deliver an efficient and effective first stage support for all people-related enquiries across the SFO.
We are looking for someone with a positive outlook, who is motivated to help us deliver high-quality services and who wants to support our efforts to make continuous improvements to how we work.
Job Description
As a People Officer you will be responsible for:
- Share responsibility for the People and Culture mailbox, especially focused on responding to general queries and providing timely professional advice or escalating emails to the relevant team members to respond where appropriate.
- Support with case management of employee relations cases, either with level 1 investigations or taking notes in meetings to support the People Business Partners, People Operations Manager and/or managers in operational areas of the SFO.
- Support the team with continuous improvement to our services, helping to identify areas for improvements and work with the People Operations Manager to deliver continuous improvement work.
- Work with People and Culture colleagues to include wider project work, contributing to and taking minutes at meetings, and assisting team members in the wider delivery of effective People and Culture services.
- Keep up to date with employee-related legislative changes and support managers in regular calls with the pension account manager.
- Working collaboratively across the team to provide payroll service in collaboration with the Crown Prosecution Services payroll team (who provide our payroll service) to ensure that we provide them with the relevant transactional information within the agreed monthly timeframe and that staff are paid correctly each month.
- Become the face of onboarding at the SFO, leading on onboarding activities for new starters including issuing contracts of employment, collaborating with the vetting team and answering any new starter queries throughout the process.
For more information about the role and for a full list of key responsibilities, please see attached Job Pack.
Person Specification
See above and attached Job Pack.
Behaviours
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We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Delivering at Pace
- Managing a Quality Service
Salary and Benefits
Alongside your salary of £29,646, Serious Fraud Office contributes £8,588 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Option to join the Civil Service pension scheme. For further details, click here http://www.civilservice.gov.uk/pensions
Generous annual leave provision of 25 days which increases to 30 days after five years’ service plus an additional day in recognition of the King’s Birthday and the option to buy or sell up to five days’ leave per year. Different terms may apply if you are already a Civil Servant.
Discretionary performance-related bonus scheme.
Interest-free season travel ticket, bicycle loan and cycle to work scheme.
Access to the Rental Deposit Salary Advance Scheme which assists employees in meeting the costs of deposits for privately rented homes.
Opportunities for learning and development.
Flexible working arrangements and family-friendly policies.
Voucher for eye care and discounted spectacles.
Access to a range of discounts through membership of the Civil Service Sports and Social Club, CSSC Sports and Leisure. http://www.cssc.co.uk/
Maternity and paternity leave provision over and above the statutory entitlements.
Access to My CPS Rewards Gateway. My CPS Rewards offers staff a range of rewards and savings including:
- Discounts with high street retailers
- Savings on grocery shopping at a range of supermarkets
- Special salary sacrifice and recognition schemes
- Reloadable gift cards and e-cards
- Instant vouchers
Any move to the Serious Fraud Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
As part of the application process you will be required to provide:
- A personal statement of no more than 500 words that explains how your skills and experience meet each of the essential experience criteria as listed in the job pack.
- A supporting CV outlining your job history.
As part of the sift stage, a telephone screen will be conducted for candidates who pass the initial sift. This will take place on either the 25 or 26 August and this is an opportunity to provide further information on your skills and experience. Successful candidates at this stage will progress to the interview stage.
It will not be possible to provide feedback to applicants who are unsuccessful at the application stage.
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Interview Stage
Behaviours and experience criteria as outlined in the job pack will be tested at interview. Candidates invited to interview will also be required to complete an assessment.
Full details of the interview process will be made available to shortlisted candidates in the invite to interview.
- Sift to take place from 19 August
- Telephone Screen to take place on either 24 or 25 August
- Interviews are expected to take place the week commencing 2 September
All dates are indicative and subject to change.
Requirements
Successful candidates must meet the security requirements before they can be appointed. To be eligible you must meet the following residency requirements dependent of the level of security vetting required:
- SC: 5 years residency in the United Kingdom preceding this application.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality Requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact Point for Applicants
Job Contact
Name: People and Culture
Email: People@sfo.gov.uk
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