People operations and employee lifecycle support

• Support the delivery and improvement of core employee lifecycle processes, including onboarding, internal moves, contractual changes, performance cycles, engagement activity, and leavers.
• Partner with the HR Adviser to ensure employee lifecycle activity is accurately reflected in people systems and workflows.
• Provide short-term cover for agreed HR Adviser activity during sickness, annual leave, or peak workload periods, particularly where support relates to employee lifecycle administration, policy queries, process guidance, or system updates.
• Maintain accurate employee records and ensure data is complete, up to date, and compliant with GDPR and internal governance requirements.
• Support cyclical People processes such as performance reviews, pay reviews, engagement surveys, policy updates, and compliance reporting.
• Prepare and maintain process documentation to support consistency across the global organization.
• Work collaboratively with Payroll, Finance, IT, and other internal teams to ensure joined-up employee processes.
• Own global systems, data, and process improvement for the People function, with the HR Adviser contributing UK advisory input and feedback.

Process, compliance, and continuous improvement

• Identify opportunities to simplify, clarify, or strengthen People processes.
• Support global process mapping, workflow design, and continuous improvement initiatives.
• Ensure operational processes are delivered accurately, efficiently, and within agreed timelines.
• Own compliance records, system storage, and audit readiness in people systems (right to work evidence, employment documentation, data retention), with UK right to work checks led by the HR Adviser.
• Contribute to People projects that improve employee experience, operational efficiency, and manager capability.
• Bring a continuous improvement mindset to the People function, challenging where processes can be improved or better embedded through systems.

Advisory support

• Provide first-line support on operational, system, and process-led queries; advisory and employee relations queries are routed to the HR Adviser as the first point of contact.
• Support managers and employees with straightforward lifecycle and policy queries.
• Escalate complex, sensitive, or higher-risk UK ER matters to the HR Adviser and/or People/HR Manager.
• Apply a practical understanding of UK employment law and HR best practice when supporting People Operations activity.

Requirements

Person specification

Essential Experience

• Previous demonstrable experience operating as an HR Adviser, People Operations Adviser, or similar generalist People role within the UK.
• Good working knowledge of UK employment law and HR best practice.
• Demonstrable experience using and supporting HR systems, ideally including HiBob, Leapsome, or similar platforms.
• Experience maintaining employee data, workflows, reporting, and people process documentation.
• Demonstrable experience of working with HR metrics and collating HR dashboards using Excel or other software.
• Experience supporting the employee lifecycle, including onboarding, contractual changes, performance cycles, and leavers.
• Strong attention to detail and confidence working with confidential employee data.
• Comfortable supporting managers and employees with system, process, and policy queries.

Desirable experience

• Experience acting as a super-user or key user for an HRIS (ideally HiBob), performance platform (Leapsome), & L&D systems.
• Experience supporting L&D programme administration, completion tracking, evaluation, or reporting.
• Experience producing People reports, dashboards, or management information.
• Experience in a professional services, consulting, technology, or fast-paced commercial environment.
• CIPD Level 5 qualification or equivalent experience.
• Experience supporting a multi-jurisdiction or global employee population (for example, US, APAC, or the Middle East).

Skills and behaviours

• Systems-minded, curious, and interested in how technology can improve employee and manager experience.
• Highly organised and able to manage multiple priorities across systems, processes, and stakeholder needs.
• Strong attention to detail and commitment to data accuracy.
• Confident communicator who can build trust with the People team, managers, and employees.
• Collaborative, proactive, and solutions-focused.
• Comfortable working globally and supporting consistent processes across different locations.
• Discreet and professional when handling sensitive information.

Confidential — for internal use only | People / HR | hr@q5partners.com

Success in the role will look like

• HiBob, Leapsome, Culture Amp, and other People/L&D systems are accurate, well maintained, and increasingly easy to use.
• L&D programmes are well supported through effective system administration, tracking, and reporting.
• Global people data and reporting become more reliable and useful for decision-making.
• Core employee lifecycle processes run smoothly and consistently.
• Managers and employees have clearer guidance on how to use people systems and processes.
• The HR Adviser and People Operations Adviser work well together, with clear ownership between UK advisory work and global people operations.
• There is effective continuity of People team service during sickness, annual leave, and peak workload periods, supported by clear handovers and shared process documentation.