People Operations Associate (AI and Automation)

You will work directly with People Leaders, with real scope to shape how the team works as we grow. One thing worth being direct about: there is no finished playbook here. If you need a well-defined remit and clear instruction to do your best work, this will be frustrating. If you would rather find the problem yourself and build the fix, you will have a lot of room.

What you'll be doing

• Build the AI tooling that our People and Talent function runs on. Agents that answer the questions currently landing in our inbox, skills that draft the documents we write manually, workflows that pull our systems together. This is the core of the role rather than a project on the side.
• Build out the People reporting layer, including dashboards on retention, attrition, and engagement, and get to the point where you can tell us what the numbers mean, not just what they are.
• Work with Talent to connect hiring and pipeline data to People data, and make that view something leaders can interrogate themselves.
• Learn our people processes properly, starting with onboarding, payroll data integrity, and the performance cycle, then rebuild the parts that depend on manual effort.
• Support our performance review cycles in Lattice and our engagement surveys, help analyse what comes out of them, and automate the parts that should not need a person.
• Help keep our HRIS data accurate, including records, reporting, and system troubleshooting.

What you'll need to have done

• Built and shipped something with AI that other people used, whether that is an agent, a script, a tool, a bot, or a side project.
• Got past the first version. We will ask how you tested it, what it got wrong with real users, and what you changed as a result. If you have a long list of things you have experimented with, we want to hear what each one taught you.
• Worked with more than one model or platform, and formed a view on what each is good for.
• Worked with a real dataset, cleaned it up, and drawn a conclusion you could defend.
• Been responsible for keeping a system or record accurate, whether that is a tracker, a membership list, a codebase, or admin for a part-time role.
• Handled something that needed to stay confidential, or can show us how you think about handling sensitive information.
• Genuine interest in how organisations work, and the willingness to learn a domain where the detail matters and the consequences of getting it wrong land on real colleagues.

You're unlikely to thrive here if

• You struggle to adapt to change or ambiguity, or find it difficult to collaborate across diverse teams.
• You're not energised by a culture that values ownership, feedback, and continuous learning.
• If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you’ll do your best work. We’re building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us.

Compensation

This role sits within a £40,000 - £55,000 salary range. At hx, we're committed to salary transparency, you'll always have clarity on pay early in the process, and our Talent Partner will share more detail with you during initial conversations. We're also working towards publishing salary information for all roles globally.

Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make.

• Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your Talent Partner will be able to share more details about this.

Benefits

• £5,000 training and conference budget for individual and group development.
• 25 days of holiday plus 8 bank holidays (33 days total).
• Company pension scheme via Penfold.
• Mental health support and therapy via Spectrum.life.
• Individual wellbeing allowance via Juno.
• Private healthcare insurance through AXA.
• Income protection and Life Insurance.
• Cycle to Work Scheme.

Additional perks

• Top-spec equipment (laptop, screens, adjustable desks, etc.).
• Regular remote and in-person hackathons, lunch and learns, socials, and games nights.
• Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry.
• Exceptional opportunities for personal development and growth as we build something remarkable together.

Interview process

• Initial call with our Talent team to kick things off and learn more about your background.
• Manager interview with our People Lead to explore your experience in more depth.
• Skills assessment, presenting a People Analytics deliverable to the team.
• Values interview to get to know how you work and how that aligns with hx's culture with our VP of People and Senior Director of Finance and Operations.
• Meet the CEO

Our commitment to Diversity

hxers are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive.

Diversity is not just the right thing to do; it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure.

If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team.

Next steps

If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome.

For more information about applying and to view other opportunities, you can visit our careers page.

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