Socially Powerful Media Limited
People Operations Coordinator
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Introduction
Socially Powerful is a global social-first, influencer marketing agency headquartered in London, with operations across the UK, US, and MENA. We work with some of the world's leading brands to deliver data-driven, culturally relevant campaigns across social media and beyond. We're a fast-growing, commercially ambitious business with a dynamic international team.
About the Role
This is a hands-on HR administration role supporting the day-to-day operations of the people function across our UK, US, and MENA entities. You will play a key role in keeping HR processes, systems, and documentation running smoothly. The role covers the full breadth of HR admin, from employee lifecycle management and HRIS maintenance/optimization through to employee engagement, policies, and compliance.
Requirements
- Previous experience in an HR administration role in a fast-paced environment
- HiBob familiarity is advantageous
- Strong organisational skills with high attention to detail, particularly around data and documentation
- Confident written and verbal communication skills
- Comfortable working across Google Workspace and Microsoft Office
- A basic understanding of UK employment law
- Discreet, reliable, and comfortable handling confidential information
- A team player who can work independently in a fast-moving environment
- Ability to take ownership of all tasks, and keep a continuous improvement mindset
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HR Operations & Administration (Core Remit)
- Maintain accurate employee records across all entities and keep HiBob (HRIS) up to date
- Manage employee lifecycle documentation including contracts, changes to terms, probation letters, and leaver paperwork
- Track and schedule probation reviews, appraisals, and one-to-ones, ensuring deadlines are met
- Provide administrative support for performance review cycles and feedback processes
- Manage leave, holiday, and absence queries as the first point of contact
- Coordinate exit administration, interviews, and HR-related offboarding documentation
- Respond to routine HR queries, escalating more complex matters to the HR & People Lead
- Monitor compliance tasks including right-to-work checks and policy acknowledgements
- Support the HR & People Lead with reporting, audit requests, and ad hoc data pulls
- Handle confidential employee information with discretion at all times
- Assist with HRIS enhancements and automations
- Any other tasks as required
Onboarding/Learning & Development
- Coordinate onboarding schedules and communications for new starters across all entities
- Deliver first-day inductions and ensure a smooth onboarding experience
- Ensure robust tracking and reporting measures are in place for onboarding activities
- Coordinate any training needs using allocated budget and ensure reporting measures are in place
- Support HR & People Lead with manager and employee training sessions
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Multi-Entity Support
- Support HR administration across UK, US (PEO structure), and MENA entities
- Ensure documentation and processes reflect the requirements of each jurisdiction. Support with updating and drafting HR policies and processes
- Assist with freelance support requests and contractor onboarding in collaboration with the HR & People Lead
- Coordinate employee engagement activities across all regions, ensuring consistency and collaboration is experienced amongst all offices
General Support
- Support the Office Manager with internal events, socials, and meeting logistics as needed
Benefits
- Hybrid working with 3 office days required
- 25 days paid annual leave per year
- Free-to-use office gym
- Pet-friendly office
- Employee wellbeing/assistance programme
- Annual company trip abroad (based on meeting revenue targets)
- Summer & Christmas parties, plus regular team and company-wide socials
- Company social football team
- Cycle-to-work scheme
- Annual learning & development budget
- Professional development and growth opportunities
- Opportunity to work in a dynamic and growing agency
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