Indigo
People Operations Coordinator - Maternity Cover
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About the Role
Ideally you'd be available to start asap as this is a 6 month assignment to provide Maternity Cover. Reporting to the People Operations Lead, the People Operations Coordinator is at the heart of delivering a great employee experience. You'll provide day-to-day administrative support across the full employee lifecycle, ensuring our people processes run smoothly, our records are accurate, and employees receive a professional and responsive service.
This is a busy and varied role, ideal for someone who enjoys being organised, solving problems and keeping things running efficiently behind the scenes. You'll be the first point of contact for many People-related queries, supporting employees and managers while working closely with the wider People team to ensure a consistent and positive experience for everyone. We're looking for someone who takes pride in getting the details right, enjoys working at pace and isn't afraid to take ownership, suggest improvements and find better ways of doing things.
What Success Looks Like
- Employee records are accurate, up to date and maintained in line with company standards.
- People administration is delivered efficiently, accurately and with minimal errors.
- Employees and managers receive timely, professional and helpful support.
- Queries are managed effectively and resolved within agreed timescales.
- Workloads are organised and prioritised effectively, even during busy periods.
- Opportunities to improve processes are identified and acted upon wherever possible.
- The People team is recognised as approachable, responsive and easy to work with.
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About You
- Previous experience in an administrative, coordination, customer service or support role within a fast-paced environment.
- Excellent organisational skills with the ability to manage multiple priorities, deadlines and competing demands.
- Strong attention to detail and a commitment to delivering accurate, high-quality work.
- Experience managing high volumes of activity while maintaining excellent service standards.
- Confidence using business systems, databases or CRM platforms to maintain records and produce reports.
- Excellent written and verbal communication skills.
- Ability to handle confidential and sensitive information with discretion and professionalism.
- A customer-focused approach, with the ability to build positive working relationships across the business.
- Proficiency in Microsoft Office, particularly Outlook, Excel and Word.
- A proactive mindset, with the confidence to identify issues, suggest improvements and take ownership of solutions escalating where required.
- Self-motivated and able to work independently, seeing tasks through to completion.
- Strong problem-solving skills and a practical, common-sense approach.
- A willingness to learn new systems, processes and ways of working.
- Experience supporting people, customers, employees or stakeholders through queries and administrative processes would be beneficial.
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About Indigo
Indigo is a strategic operational partner for critical digital infrastructure. We help customers design, deploy, support and scale the infrastructure their businesses rely on, giving them greater control, consistency and confidence. Our teams work across subsea, terrestrial, wireless, data centre and NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model.
Being part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter. We support customers in complex, performance-critical environments, helping them reduce risk, protect performance and deliver with confidence. Our people are central to that mission, bringing the skill, responsiveness and accountability needed to support the next generation of digital infrastructure. As an Investors in People Gold accredited employer, we're committed to investing in the growth and development of our people.
At Indigo, we believe our greatest strength is our people. We're committed to creating an inclusive environment where everyone feels valued, respected and able to do their best work. We welcome applications from candidates of all backgrounds and make employment decisions based on skills, experience and potential. If you need any reasonable adjustments during the recruitment process, we're here to support you.
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