Food Standards Agency
People Operations Lead
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Could you lead the next stage of our people operations transformation?
The Food Standards Agency (FSA) is looking for an accomplished HR professional to join us as our new People Operations Lead. This is an exciting opportunity to modernise and continuously improve core people services, building strong relationships across the organisation to deliver a professional, high-quality experience for colleagues, managers and candidates throughout the employee lifecycle. You’ll work collaboratively with stakeholders at all levels to identify opportunities for improvement, strengthen operational deliver, and help shape a service that is efficient, customer focused and fit for the future.
We are a non-ministerial department of over 1600 people. We play a critical role in protecting public health and consumers’ wider interests in food across England, Wales and Northern Ireland. Our vision is an important one - to drive change, delivering “food you can trust” and working towards a healthier and more sustainable food system.
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In this role you will lead and inspire a multidisciplinary team, championing innovation, excellent customer service and continuous improvement. Working with senior leaders and partners across the organisation, you will turn insight into action and help us make smarter use of data and technology.
You’ll establish clear service standards, performance measures and reporting arrangements, providing an accurate picture of demand, delivery and impact. Using workforce information and customer feedback, you will identify priorities, manage operational risks and ensure policies, processes and controls remain effective, legally compliant and responsive to organisational needs.
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You’ll also help shape our Workday roadmap and drive the responsible adoption of automation, AI and other people technologies, improving data quality, system integration and management information. You’ll oversee supplier performance, advise senior leaders and resolve complex operational issues.
You'll need to be a visible and approachable leader, able to develop team capability, manage resources effectively and foster an inclusive culture built on collaboration, accountability and high-quality delivery.
If this sounds like the role for you, we’d love to hear from you.
Apply before 11:55 pm on Sunday 18th October 2026
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