Workflows & automations: Design and build the workflows and automations that reduce manual work across the lifecycle. Identify what should be templated, what should be automated, and what should be redesigned entirely. Ship the improved version.

Complex casework: Working closely with the People Partners, handling the trickiest UK people situations - complex leave, contract variations, sensitive investigations support - with strong judgment on risk, employee experience and commercial context.

People data & insight: Build the reporting and dashboards leadership actually uses. Present operational recommendations backed by data to the People Operations Manager and wider business.

Workplace partnership: Partner closely with the London Workplace Manager on the moments where People Ops and the office intersect - joiner day one experience, offboarding logistics, hybrid working, in-office events, benefits that touch the physical office.

Budget partnership: Support the People Operations Manager on UK sub-team budget - scoping future spend, analysing current spend, articulating ROI, and making recommendations.

What You'll Bring

• 5+ years in People Operations / HR Operations in a scaling company, with meaningful ownership of both process design and hands-on delivery.
• Deep working knowledge of UK employment law and compliance - you're the person others check with before making a call.
• Strong track record of writing and rolling out policies that hold up in practice.
• Demonstrated ability to lead People Ops projects end-to-end - scoping, stakeholder alignment, delivery, measurement.
• Comfort designing workflows and automations that meaningfully reduce manual work.
• Exceptional attention to detail. You catch the thing others miss, and you build systems that catch it next time.
• Comfortable being the "go-to" person: briefs seniors, unblocks peers, and represents the People function credibly in cross-functional forums.
• Bias to build: you would rather design the process than inherit one.

Nice to have

• Prior experience at a scaling fintech, capital markets business, or high-growth B2B SaaS.
• Familiarity with SOC 2 / ISO People-related controls and audit prep.
• Experience building automations across the People Tech stack, including the HRIS.

What Success Looks Like In Your First 12 Months

• UK operations run predictably and to a high standard, with clean handoffs across Payroll, IT and Workplace.
• Compliance is demonstrably audit-ready; the handbook and policy set are current, well-drafted, and used.
• At least two major strategic project shipped end-to-end.
• Workflows and automations have visibly reduced manual work across the lifecycle.
• You have a strong, well-defined partnership with the London Workplace Manager - the London employee experience shows it.
• You're the person the business escalates the hard UK people-ops questions to - and the answers hold up.

Our benefits

We’re a scaling start up, and we enjoy sharing our success, when the company succeeds, we always reinvest that in our people. We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel.

Financial & Insurance

• Competitive Salary (our salary bands are benchmarked at the top end of the market)
• Equity options
• Pension (your minimum contributions are 4% with 9fin matching up to 7%)
• Private Medical Insurance
• Paid sick leave with Income Protection for long periods of illness
• Group Life Assurance
• Season Ticket Loan & Cycle to Work schemes

Time off

• 25 holiday days per year
• Local public holidays (with the ability to exchange them for alternative days)
• Work abroad for up to 3 months a year
• 1 month paid sabbatical after 5 years of service
• Enhanced parental leave & flexible working arrangements available

Growth & Culture

• Professional learning and development budget
• Quarterly team socials
• Summer and Winter company social events

Location

9fin is a hybrid company, and the office is a regular part of how we work. From January 2027, all employees will work from their designated 9fin office on Tuesdays and Wednesdays. Some teams may be asked to be in the office more often, where the nature of their work calls for it. For the rest of the week, you may work from wherever works best for you and your team.

9fin is an equal opportunities employer

At 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment. If you’re excited about this role but your experience doesn’t perfectly align with the job description, we encourage you to apply anyway. You might just be who we’re looking for — either for this role, or perhaps another.