De Montfort University People Operations Manager

De Montfort University is seeking an experienced People Operations Manager to provide leadership and continuity during a 12-month secondment cover period.

This is an excellent opportunity for an established HR Operations, Shared Services or People Services leader who enjoys managing teams, delivering operational excellence and improving services in a complex organisation.

Leading an experienced team of People Coordinators and an Immigration Adviser, you will be responsible for ensuring the smooth delivery of onboarding, employee lifecycle administration, contractual changes, HR system transactions and immigration operations. You will play a vital role in maintaining service quality, supporting managers and colleagues, and ensuring the University continues to deliver a responsive, customer-focused and compliant people service.

What you'll be doing

• Lead, coach and develop a well-established People Operations team.
• Create a high-performing culture built on accountability, collaboration and excellent customer service.
• Oversee operational delivery across onboarding, employee lifecycle processes and HR administration.
• Ensure work is prioritised effectively and service standards, KPIs and deadlines are consistently achieved.
• Manage team performance, capacity planning and service resilience.
• Use operational data and management information to identify trends, risks and opportunities for improvement.
• Drive continuous improvement of processes, controls and employee experience.
• Oversee immigration operations and support the University's UKVI sponsor license responsibilities.
• Build strong relationships with managers and stakeholders across the University.
• Support wider People Services priorities and act as deputy to the Head of People Services Operations when required.