MindLink
People Operations Manager
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Who are we looking for?
A capable, hands-on People Operations professional who can take ownership of the employee lifecycle and keep our people processes running well. You will be confident working independently, applying company policies and processes to routine decisions, and knowing when a matter needs to be escalated.
You will have worked in a software development company and understand how to build effective working relationships with engineers and their managers. Experience in a growing company of around 20–50 people will help you bring the right balance of structure, pragmatism and personal support. You will be an individual contributor within the Operations team, confident in what you know and keen to keep learning.
The role
The People Operations Manager will own the practical delivery of People Operations across the employee lifecycle. You will be responsible for the HRIS and applicant tracking system (ATS), ensuring that records, workflows and reporting are accurate and useful.
You will be a reliable point of contact for employees and managers, applying company policies consistently and resolving everyday questions independently. You will work closely with the Head of Operations and escalate sensitive, unusual or higher-risk matters when needed.
Responsibilities
- Manage People Operations processes from recruitment and onboarding through to employee changes, reviews and offboarding.
- Own the day-to-day operation of the HRIS and ATS, including data quality, access, workflows, templates and routine reporting.
- Coordinate recruitment with hiring managers and external recruiters, keeping candidates informed and ATS records complete.
- Prepare and maintain accurate employee documentation and records, including changes to roles, reporting lines, working arrangements and benefits.
- Gather, check and submit the employee information needed for each payroll run, working with Finance to resolve discrepancies before payroll is finalized.
- Coordinate probation and annual review processes, following up with managers to keep them on track.
- Administer leave, absence and other routine employee lifecycle processes in line with company policy.
- Answer employee and manager questions clearly, making routine decisions within agreed policies and escalating matters outside your remit.
- Handle employee and candidate information securely, applying privacy notices, access controls and retention requirements in practice.
- Keep process guidance up to date and improve workflows where they cause delays, errors or unnecessary work.
- Work with the wider Operations team to provide a consistent, well-organised experience for colleagues.
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Skills and experience
Required
- Hands-on experience in People Operations, with the confidence to manage employee lifecycle processes independently in a growing company.
- Experience working in a software development company or similar fast-paced technology environment.
- Experience working in a growing organisation of approximately 20–50 people.
- Confidence working independently as an individual contributor, with the judgement to distinguish routine decisions from matters requiring escalation.
- Hands-on experience administering and improving an HRIS and an ATS.
- Practical understanding of UK employment processes and the ability to apply employment policies to everyday situations.
- Practical understanding of UK GDPR, the Data Protection Act 2018 and the Employment Rights Act 2025, including how legal requirements affect employee and candidate processes.
- Strong organisational skills, attention to detail and discretion with sensitive information.
- Clear communication skills and the ability to work effectively with employees, managers and external partners.
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How we work
You will have clear ownership of your area and the support of the wider Operations team. We value sound judgement, follow-through and straightforward communication. You may improve the processes you use, while working with the Head of Operations on policy changes and more complex people matters. Our employees work from our central London office at least 1-2 days a week.
Our environment
MindLink is a growing software company where engineering, product, business development and operations work closely together. Our people processes need to be dependable, scalable and easy to use as the company grows.
Why join MindLink?
You will have meaningful ownership of the systems and processes that shape colleagues’ everyday experience. This is an opportunity to put your People Operations expertise to work, make practical improvements and continue developing within a growing company.
Plus the benefit pool:
- Private Medical Insurance
- Medical Cash back Plan
- Unlimited Holiday Policy
- Currently 4-day working week
- Salary sacrifice opportunity
- Pension Scheme
The recruitment process:
Please email your CV to HR@MindLinkSoft.com with a brief cover letter. We accept applications until 2nd October. Shortlisted candidates will be contacted via email or call by Friday 9th October.
2 interview stages:
- Initial video call 45 minutes
- In-person interview at our London office
Candidate privacy:
When you apply, MindLink will use the information you provide, including your CV and cover letter, to assess your application and manage the recruitment process. Please read our Candidate Privacy Notice for details of how we use, share and retain candidate information.
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