Splendid Hospitality Group
People Operations Partner
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We’re Hiring: People Operations Generalist (Hybrid – Head Office, Watford, 3 days/week) ✨
Imagine being at the centre of a People function that keeps a fast-paced, multi-site business running smoothly — supporting our teams, strengthening processes, and delivering a consistent, high-quality employee experience.
As People Operations Partner, you’ll play a key role in bridging day-to-day People support with continuous improvement. From onboarding and systems to employee relations and process optimisation, you’ll help ensure our People Operations function is efficient, scalable, and built to support growth.
📌 The Role
In this role, you’ll work closely with People Advisors, Senior People Advisors, and People Business Partners to deliver a joined-up, high-quality service across the business.
Your day-to-day will include:
- Acting as the on-site People contact for Head Office, providing in-person support to managers and teams
- Delivering hands-on People support across onboarding, systems, compliance, and employee relations
- Managing mid-level ER cases, ensuring consistency, clear documentation, and alignment with company policies
- Coaching and supporting People Advisors, helping to maintain quality and consistency across activities
- Maintaining accurate People data and systems, supporting reporting and insights
- Supporting onboarding and learning initiatives aligned to operational needs
- Assisting with talent acquisition activity, including screening and coordination
- Identifying and driving improvements to People processes and service delivery
- Acting as a trusted advisor to managers, providing pragmatic and commercially focused guidance
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👤 About You
We’re looking for someone who:
- Is CIPD Level 5 qualified (or equivalent experience)
- Has experience managing employee relations cases with confidence
- Has a solid understanding of employment law and HR systems
- Enjoys working in a fast-paced, operational environment
- Can coach and support junior colleagues while building strong stakeholder relationships
- Brings a proactive mindset, strong organisation, and sound judgement
- Is proficient in HR systems and technology across the employee lifecycle
✨ What Makes You Splendid
We live by our values, and we’d love you to bring them to life every day:
- Nimble – Thrive in a fast-paced, agile environment and take initiative
- Honest – Lead with integrity and communicate openly
- Brilliant – Bring energy, creativity, and a commitment to excellence
- Open – Value inclusivity, connection, and community
💡 What We Offer
At Splendid Hospitality Group, we care about creating a workplace where people feel valued, supported, and inspired. You’ll be part of a friendly, ambitious team with opportunities to develop and make an impact.
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You’ll also enjoy:
- 33 days’ holiday (pro rata)
- Hybrid working with 3 days per week at Head Office, plus travel across our locations when needed
- Heavily discounted stays and F&B across our portfolio
- Leadership development programmes and career growth opportunities
- Life assurance, pension scheme, and 24/7 Employee Assistance Programme
🌟 About Splendid Hospitality Group
We’re one of the UK’s fastest-growing, privately owned hotel groups — family-run, values-led, and proudly entrepreneurial. We build and operate exceptional properties and hospitality brands across the UK, including:
- Hilton London Bankside
- The Grand Hotel, York
- Four Points Flex by Sheraton, London Euston
- 9 IHG hotels, including boutique Hotel Indigos
- 6 Accor properties
- 38 KFC restaurants
- 3 Chaiiwala restaurants
- 3 care homes in Sussex
People are at the heart of everything we do. Guided by the Splendid Hospitality Way, we create extraordinary experiences, positively impact lives, and support our teams to grow, succeed, and have fun.
📩 Ready to join us?
Apply today — it only takes a few minutes to send us your CV.
Splendid Hospitality Group is proud to be an equal opportunities employer committed to building a diverse and inclusive workplace.
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