Masabi
People Operations Lead
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About Us
At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport, whether through mobile phones, ticket machines, or bank card taps.
Our Justride platform is used in over 250 global locations, including some of the largest cities worldwide. With our industry-first mobile ticketing SDK, we’ve collaborated with major transport players like Uber, Moovit, and Transit.
At Masabi, we believe your journey matters too. Join a network of like-minded innovators who continually deliver excellence. Here, you’ll find the support to build the career you want—whether you’re taking the direct route or exploring new paths.
The Role
As Masabi enters its next growth phase, we’re shaping the foundations for exceptional team performance and sustainable growth.
This role focuses on People Operations—delivering clarity, care, and consistency across the employee experience, from onboarding and everyday support to core programs, systems, and critical processes.
Key Responsibilities:
- Own the end-to-end operations of People Operations, including onboarding, offboarding, contracts, benefits, HR systems, and employee queries.
- Partner with the People team to deliver key programs like performance reviews, engagement surveys, compensation cycles, and probation tracking.
- Design and refine processes, workflows, and self-service experiences for clarity, consistency, and ease of use.
- Maintain accurate, helpful people data—overseeing BambooHR, reporting, and team visibility needs.
- Ensure compliance, documentation, and audit readiness across People Operations systems and records.
- Collaborate with Finance, IT, People Partners, and vendors to streamline payroll, onboarding, EOR processes, and vendor coordination.
- Scale and improve People Operations as Masabi grows, enhancing the employee experience at every lifecycle stage.
This is a builder’s role—ideal for someone passionate about simplifying complex tasks, reducing manual work, and leveraging systems, data, and automation for efficiency.
The ideal candidate balances operational precision with a deep concern for the human element—proactively identifying pain points and creating solutions that are clearer, kinder, and more efficient.
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Location
This role is fully remote, available only to UK-based candidates.
Responsibilities
- Manage People Operations across global teams, handling onboarding, offboarding, contract changes, benefits, HR systems, and employee queries.
- Deliver core People programs, including performance reviews, engagement surveys, compensation cycles, and probation tracking.
- Improve processes and workflows for clarity, consistency, and scalability, enhancing self-service experiences.
- Ensure accurate people data management (BambooHR) and reporting, keeping the team informed and compliant.
- Maintain full operational and compliance readiness, including systems, documentation, training, and HR policies.
- Work with Finance, IT, People Partners, and vendors to maintain smooth payroll, onboarding, EOR, and vendor operations.
- Expand People Operations to support Masabi’s growth, improving employee experience across key lifecycle moments.
About You
Must-Haves:
- Proven experience in People Operations, HR Operations, or HR Generalist roles, with the ability to own end-to-end responsibilities.
- Strong comfort with systems, spreadsheets, and data, using them effectively for organisation, pattern recognition, and decision-making.
- A natural tendency to optimise processes—comfortable building, refining, and scaling solutions that streamline work.
- Hands-on approach with attention to detail, balancing operational precision with strategic thinking.
- Proactive, self-directed, and adaptable; seek opportunities to improve gaps or inefficiencies.
- Demonstrates empathy and sound judgement, especially when supporting teams through sensitive or complex situations.
- Interest in using automation, AI, or technology to simplify workflows and enhance employee experience.
Nice to Have:
- Experience in a tech or scaling environment where evolving processes are common.
- Familiarity with UK/EMEA employment practices.
- Tech-savvy HR systems experience (e.g., BambooHR) with the ability to quickly learn new tools.
- Experience supporting remote or globally distributed teams.
- Background in vendor management, payroll inputs, benefits administration, or global employment (EOR) models.
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Benefits
| Benefit | Detail |
|---|---|
| Holiday | 25 days per year, plus the option to buy 5 additional pro-rated days. |
| Private Healthcare | Coverage via AXA, including pre-existing conditions and mental health support. |
| Life Insurance | Provided across roles. |
| Menopause Support | Tailored assistance and resources. |
| Workstation Choice | Flexibility to select or upgrade workstations. |
| Global Work vidéo | Ability to work for up to 3 months per year from any country worldwide (within restrictions). |
| Pension Scheme | Offered as part of your benefits package. |
| Training Allowance | Up to £1,000 per year for professional development. |
| Home Office Support | Annual allowance of £200 for home office needs/improvements. |
| Enhanced Family Leave Pay | Supported with competitive benefits. |
| Cycle-to-Work Scheme | Discounted or funded cycling equipment. |
| Monthly Social Allowance | Monthly stipend to facilitate group or individual gatherings. |
| Culture & Mission | A fun, collaborative environment led by a shared desire to make a global impact. |
| Inclusive Values | Diversity & inclusion champions welcome (e.g., disabled, neurodivergent, or underrepresented groups) with pronenoun displaying supported. |
Join a Mission-Driven Team
Driven by Purpose – We believe in simplifying journeys. Every challenge is an opportunity to foster innovation and inclusivity.
Encouraged to Accelerate – Growth is our priority, and we empower you, whether you follow the direct route or carve new ones.
Advancing with Empathy – Recognising that each individual has a different mental "cargo," we champion a supportive, learning-focused culture—not blame.
We’re powering the global transit industry—join us in shaping the future of accessible, fair mobility.
// Masabi’s salaries are competitive, flexible, and driven by your role, skills, and local/external market factors. //
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