CityFibre
People Operations Specialist
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Job Description
This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least two days a week.
As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.
Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.
At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.
Joining us as a People Operations Specialist
You’ll join our People Operations team at an exciting point in its development, combining hands-on support across the employee lifecycle with a strong focus on improving how we work. As we introduce greater automation and make better use of our People technology, you’ll help simplify processes, improve workflows and create a better experience for employees and managers. We’re looking for someone who is naturally curious, comfortable questioning existing ways of working and keen to turn ideas into practical improvements.
You’ll receive a competitive salary, a performance-related bonus, and a range of benefits to support you across your financial, physical, and mental wellbeing.
This is some of what you can expect to be doing:
- Owning People Operations activity across the employee lifecycle, including onboarding, contractual changes, offboarding, employee records, and People data
- Providing a responsive and high-quality service to employees and managers, resolving queries and operational issues
- Identifying recurring problems and opportunities to simplify, improve, or redesign People processes and workflows
- Using People systems, automation, and digital tools to reduce manual activity and improve the employee and manager experience
- Supporting the design, testing, and adoption of system improvements and new ways of working
- Working across People, Payroll, Finance, and Technology to deliver improvements and ensure processes remain accurate, effective, and compliant
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What you’ll bring to the role
You’ll have strong People or HR Operations experience, combined with a genuine continuous improvement mindset and the confidence to challenge how things are currently done. You’ll also have:
- Hands-on experience across employee lifecycle processes and supporting employees and managers
- Experience using HR systems and working with People data, with a strong focus on accuracy and quality
- Evidence of identifying and personally improving, simplifying, or redesigning People processes
- An understanding of how workflows, automation, and digital tools can improve operational delivery
- Strong problem-solving and stakeholder skills, with the confidence to bring forward ideas and take ownership
- Experience supporting HR systems change, process mapping, testing, or automation would be advantageous
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Life at CityFibre
Everyone deserves to feel heard, valued, and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.
We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life – including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans, and family-friendly policies.
Find out more about our culture, communities, and benefits on our careers site.
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!
Division: People
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