At Gist, we're proud to be part of the M&S Group, the logistics engine behind M&S Food.

From our distribution centres to our transport operations and support functions, we connect people, technology and expertise to ensure the right products reach the right stores at the right time.

As we continue to invest in our people, technology and network, there's never been a more exciting time to join Gist and help shape the future of food logistics.

The Opportunity

We are seeking an experienced People Services Advisor to join our People Services team. This role is ideally suited to an individual with substantial experience in a similar People Services, HR Shared Services, or People HR Advisory position, who has a proven track record of managing complex, sensitive, and high-volume employee relations and people-related matters within a fast-paced environment.

As a key member of the team, you will be responsible for delivering high-quality HR support, advice, and guidance to managers and colleagues across the business, ensuring a consistent, efficient, and customer-focused shared service. We are looking for someone with a strong background in People or HR Shared Services, excellent knowledge of HR processes and employment practices, and the confidence to navigate complex queries with professionalism and sound judgement.

What You’ll Do

Reporting into the People Services Manager your main areas of responsibility will be:

• Lead and support HR projects and continuous improvement initiatives, identifying opportunities to enhance People Services processes, systems, and ways of working to improve efficiency, data accuracy, service delivery, and the overall employee experience through automation and simplification where appropriate
• Contribute to the development and refinement of standard operating procedures to increase efficiency and accuracy
• Reinforce the requirement for consistent application of Gist policy and process, whilst providing clear and timely guidance to the business
• Supporting with embedding and reinforcing best practice, encouraging colleagues to follow the correct processes
• Guiding and supporting team members with first line support / policy queries from colleagues and site people teams
• Produce standard and ad-hoc reports to support business insight, data analytics and data-led decision making
• Monitor and maintain data integrity and accuracy in the processes administered by the People Services Administrators, ensuring compliance with GDPR and internal governance standards
• Promote a culture of continuous improvement and customer service excellence within the People Services team, ensuring all interactions reflect our commitment to service quality and consistency
• Provide administrative support throughout the employee lifecycle, including onboarding, changes during employment (such as promotions or role changes), and offboarding
• Take responsibility for complex, time-critical, and highly sensitive People Services requests, including HR and senior leadership changes, preparing and issuing accurate and confidential employment contracts and offer letters for new hires, promotions, and internal transfers, ensuring compliance with company policies, legal requirements, and agreed timelines
• Conduct right-to-work checks and manage employment documentation, ensuring compliance with relevant employment legislation, visa requirements, and company policies, while maintaining accurate records for audit and compliance purposes
• Stay up-to-date with changes in employment law and best practice across the HR function
• Assist with audits and reporting to ensure ongoing compliance with internal and external requirements
• Manage and resolve queries through the HR shared services helpdesk or ticketing system in a timely and efficient manner