HGS
People Services Associate
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About HGS
HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.
Role Overview
Are you an HR or People professional who enjoys giving practical advice, keeping processes on track and helping managers handle workplace matters fairly?
At HGS, you will be an initial point of contact for managers and employees, supporting routine employee relations matters and day-to-day People processes. You will provide clear guidance, maintain accurate records, prepare professional documentation and help ensure policies are applied consistently. This is a varied role covering attendance, probation, performance, flexible working, grievances and disciplinary processes. You will need sound judgement, discretion and strong attention to detail, along with the confidence to identify risk and escalate complex or sensitive matters appropriately. You will also support People reporting, recruitment administration, onboarding, induction, manager training and improvements to People processes. If you are organised, approachable and comfortable balancing casework with accurate administration, we would like to hear from you.
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Coaching Culture at HGS
HGS enables a Coaching Culture: HGS is dedicated to fostering a coaching culture where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential with support from colleagues, managers, and mentors, through feedback mentorship and diverse learning opportunities. If you are passionate about growth for both yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.
Why Choose Us
- Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 delivery centers, supporting some of the world’s most recognized brands.
- £28,000 during fixed term contract
- Fully remote working
- Refer-A-Friend bonuses
- Employee assistance programs
- 25 days holiday, plus bank holidays (increasing with service)
- Development opportunities
- People-focused environment where you’ll make lifetime connections and friendships
What We Are Looking For
Are you confident supporting managers with routine employee relations matters?
Do you enjoy giving clear, practical advice while keeping accurate records and documentation on track?
Are you organised, discreet and comfortable knowing when something needs to be escalated?
Do you have HR or People Services experience, with sound judgement, strong attention to detail and a calm, professional approach to a busy People team?
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If this sounds like you, and you want to make a meaningful contribution to a team that supports managers and colleagues every day, we would love to hear from you.
Requirements
- Experience supporting routine employee relations casework within an HR or People Services environment
- Relevant degree or certification (CIPD, level 5), in process or completed.
- Practical understanding of core ER processes, including attendance, probation, performance, flexible working, grievances and disciplinaries
- Working knowledge of UK employment law, HR good practice and policy application
- Sound judgement, including the ability to identify risk and escalate appropriately
- Strong written communication skills, with the ability to produce accurate People documentation and maintain reliable employee records
- Confidence using HR systems, shared inboxes and Microsoft Office
- Professionalism, discretion, organisation and strong attention to detail
- Experience supporting recruitment administration, onboarding, induction or manager training would be beneficial
Equal Opportunity Employer
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.
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