Job Description

People Services Associate – Absence FTC

Salary: Competitive salary

Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary

Location: Spalding – West Marsh Road, PE11 2BB

Ways of Working: Hybrid

Hours of work: Monday – Friday / 08:30 – 17:00

Contract Type: Fixed term contract ending 31st July 2027

Why Greencore?

Following the combination with Bakkavor in January 2026, we’re one of the UK’s leading creators of convenience food, driven by a simple purpose: to make every day taste better.

As a vibrant and fast-moving business, we’re proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn.

Our extensive direct-to-store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop.

Our site in Spalding is a vibrant hub where over 1,470 colleagues bring handcrafted sandwich wraps, salads, dips, soups, sauces, and mayonnaise to life across three manufacturing facilities and a distribution centre.

What You’ll Be Doing

In this busy and exciting role, you will provide high quality, consistent and compliant advice, support and resolution to all tier one absence customer requests for assistance to MyHR Employee Services – ensuring that all responses delivered are within agreed parameters in order to maximise customer efficiency, effectiveness, and confidence.

You will administer a diverse range of operational Absence and HR Administration related tasks associated with the employee lifecycle promptly and within agreed procedures, standards and timescales.

Role Accountabilities:

• Provide first line advice, guidance and support to customer absence requests for assistance to the MyHR Shared Service Centre in a timely manner and in accordance with the MyHR Employee Service Standard Operating Procedures (SOPs), Service Level Agreement, Company policy, procedures and employment legislation.
• When necessary, liaise with colleagues in other areas of MyHR Services, Centre of Expertise or HR Business Units to resolve issues and provide service as appropriate, attempting to resolve matters first time, as opposed to simply handing off. Ensure the correct escalation of queries to subject matter experts in these areas.
• Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience first time, every time.
• Provide proactive assistance and support to colleagues to ensure that requests are effectively managed, that workload is fairly shared and that bottlenecks within the team are avoided.
• Ensure that relevant records and systems are maintained and that all employee data is entered into the HR Information System in real time and any other associated systems in a timely, accurate and consistent manner.
• Be an active member of the team developing MyHR Employee Services by feeding back and contributing to the improvement of the efficiency and effectiveness of the service, including making recommendations for new ideas and ways of working.
• Helping to maintain a bank of frequently asked questions to help standardise the quality of responses to generic queries.
• Be an active member of the team developing MyHR Employee Services by feeding back and contributing to the improvement of the efficiency and effectiveness of the service, including making recommendations for new ideas and ways of working.
• Maintain a working knowledge of HR policies and procedures.
• Encourage self-service, wherever possible, and signpost customers to policies, procedures and supporting resources including Line Manager toolkits, Process Maps and Behavioural Guides. Be a subject matter expert on the HR SharePoint pages for absence, supporting managers to find documents that they need.
• Generate weekly / monthly absence reports for customers and HR colleagues to support the business with essential absence data in accordance with SLA and service requirements, using all HR systems to acquire relevant data.
• Ensure a high level of confidentiality is maintained in all aspects of work.