People Services Delivery Assistant

Location: Hybrid – 1-2 days per week in our Bradford office with flexibility to attend as required.
Contract: Full Time | Permanent
Salary: £30,000 per annum

We're looking for a customer-focused People Services Delivery Assistant to join our People Services Delivery team and play an important role in delivering a professional, responsive and high-quality service to colleagues and managers across the organisation. As a key member of the team, you'll sit at the centre of the colleague experience, helping to ensure people processes run smoothly, queries are resolved efficiently and colleagues receive the support they need throughout their employment journey.

This role is ideal for someone who enjoys working in a fast-paced, service-driven environment and takes pride in delivering excellent customer service. You'll be part of a collaborative People Services Delivery function that combines People Administration and Employee Relations support, providing exposure to a broad range of HR activities and people processes. The role requires strong communication skills, attention to detail and the ability to build positive relationships with colleagues and managers at all levels.

As the first point of contact for many People-related enquiries, you'll play a key role in creating a positive experience for colleagues, providing clear guidance, signposting and support while helping ensure more complex matters are directed to the appropriate specialist teams. You'll contribute to an efficient and customer-focused People Services Delivery function that values continuous improvement, teamwork and delivering consistently high standards of service across the organisation.

What You'll Do

• Provide a professional, responsive and customer-focused People service, acting as a first point of contact for colleagues and managers and handling a high volume of telephone, online and system-based queries with accuracy, empathy and professionalism.
• Deliver clear advice, guidance and signposting on People policies, procedures and colleague lifecycle activities, helping colleagues and managers understand processes and access the support they need while ensuring a consistent approach across the organisation.
• Complete end-to-end HR administration activities, including processing new starters, contractual changes, employee transfers and leavers, ensuring all activities are delivered accurately, efficiently and in line with agreed service standards and deadlines.
• Prepare and issue employment documentation, including contracts of employment, variation letters, confirmation letters and other colleague-related correspondence, maintaining a high level of accuracy and attention to detail.
• Maintain accurate and up-to-date colleague records across People systems, ensuring data integrity, compliance with data protection requirements and effective management of confidential information.
• Respond to routine and low-level Employee Relations queries, providing guidance on policies, procedures and next steps where appropriate, whilst recognising when issues are more complex, sensitive or high risk and require escalation to an Employee Relations Specialist.
• Act as a key triage point for Employee Relations matters, gathering relevant information, assessing the nature of enquiries and ensuring cases are directed to the appropriate specialist quickly and efficiently to support a seamless colleague and manager experience.
• Work collaboratively with Employee Relations Specialists and the wider People Services team, ensuring queries, casework and administration activities are coordinated effectively and colleagues receive a joined-up service.
• Identify common themes, recurring queries and opportunities for improvement, contributing to the development of self-service resources, process enhancements and more efficient ways of working that improve both colleague experience and service delivery.
• Support a culture of continuous improvement and excellent customer service, helping to build an efficient, knowledgeable and trusted People Services Delivery function that meets the needs of colleagues, managers and the wider business.