People Services Team Member

Contract Type: Fixed Term (Fixed Term)

About Autoglass® and Laddaw®

We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

Making a Difference Together.

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading.

Belron UK Ltd. Role Profile – People Services Team Member

Reports To: People Services Team Manager

Department: People Function

Location: Head Office, Bedford

Role Purpose:

A member of the People Services Team, providing a professional, high quality, customer focused service to our people, leaders and candidates across the full spectrum of people services including effective signposting, utilising our state of art People Technology to its full capability.

The team will provide seamless, cost-effective transactional people services and first line advice across the whole People agenda including onboarding, maternity and parental leave, employee lifecycle changes and benefit administration. This role is key in enabling the whole People function to deliver high impact and high value people solutions, supporting the delivery of the people agenda for the business, and ultimately Making the lives of our People easier.

Key Responsibilities:

• Manage and prioritise the workflow of all People Services requests in the most efficient and effective way, ensuring that the delivery of services is in line with best processes, systems, procedures, and that response is in accordance with agreed KPIs.
• Working from two central inboxes – Providing comprehensive high-quality customer focused support across a broad range of People activities, coaching, answering general and system queries.
• Managing and supporting the onboarding process for new starters, issuing contractual paperwork and supporting the Talent Team where required.
• Managing the pre-employment screening process for new starters – liaising with the employee and external supplier, ensuring reference and criminal record checks are completed within a timely manner.
• Managing administration tasks associated with leavers including system admin and filing tasks, ensuring any personal files and paperwork are archived or destroyed in line with GDPR.
• Supporting employee lifecycle changes via our HRIS and coaching leaders as required, working in line with payroll cut off.
• Acting as the first point of contact, providing signposting advice to managers and employees on the associated policies and best practice, escalating more complex issues to the People Services Advisor or Team Manager where appropriate.
• Coaching leaders to support the production of correspondence in relation to matters such as absenteeism, disciplinary, capability, maternity, flexible working and probation reviews.
• Respond to reference requests for current or ex-employees in line with the Company policy.
• Support with planned or adhoc report requests and manage within agreed process and in line with GDPR.
• Ensuring compliance with data held on employees is in line with GDPR.
• Be flexible and able to undertake key tasks associated with the team at times of high volume.
• Contribute to the development and review of processes relating to the People function.
• Collaboration with payroll, reward and wider people function.