NANDO'S LIMITED
People Support Advisor
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People Support Team Administrator - 12 month FTC
Location - Putney Office
Do you want to work with a company that puts people and purpose at the heart of everything they do? Do you want to come to work and feel like you're working with family and friends? Do you want to develop some skills in the space of Human Resources (HR)? If so, Nando's may be just the place for you! We have an exciting opportunity for the right person to become our next People Support Advisor where you will be integral to supporting our whole candidate and employee experience end to end.
Nando’s is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers.
The main purpose of the role is to:
- Deliver quality people related self-help guidance, giving nandocas 24/7 access to useful and accurate people information.
- Deliver coaching, advice, and support for managers and all nandocas with the moments that matter throughout the candidate and nandoca experience, being the first line of support for all people related queries.
- Enable the moments that matter throughout the candidate and nandoca experience by delivering core people related administration and activities that keep the day-to-day operation running.
- Support the delivery of core people services to the business.
Key Responsibilities & Expectations:
Recruitment
- Deliver effective pruning of candidate records in line with our privacy policy.
- Deliver effective triage of managers issue(s) relating to recruitment and swift resolution.
- Deliver an effective referral processes that support our policy.
Onboarding
- Deliver an efficient and effective onboarding process for new starters that meets the operational and legal requirements for their country of employment
Training
- Deliver an effective L&D service delivery and records to the business (excl. TNA, content design, delivery and evaluation).
Nandoca records
- Deliver and maintain secure, accurate and easy access physical and digital Nandoca records in line with local legislation and Nando’s requirements.
- Deliver references on request in line with local legislation.
- Deliver effective pruning of Nandoca records in line with our privacy notice.
- Deliver the essentials associated with changes to terms and conditions and promotion run smoothly.
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Pay and benefits
- In partnership with our payroll team, deliver timely and accurate payroll processing for all Nandocas.
- Deliver the administration of key nandoca benefits and moments that matter in Nandocas lives.
Value protection (risk management)
- Deliver key activities that support audits completed by 3rd parties, ensuring they are supported effectively where it pertains to our people.
- Deliver local legal compliance with reporting requirements to external bodies.
- Provide monitoring of key people related risks and support for managers to mitigate that risk.
- Deliver effective triage of employee relations issues and provision of guidance to managers.
- Coordinate the resolution of people related issues identified by risk managers, ensuring they are resolved or known to people partners so that the correct action(s) can be taken.
People support (help desk)
- Deliver an effective multi-channel help desk that is available for the business that ensures efficient and effective advice and support for all things people (policy, process, technology, best practice, services etc.).
- Support the people who contact the help desk with people change initiatives.
People projects
- Support people projects, events and initiatives as required.
Invoicing
- Correctly triage and assign invoices to the correct approver in the people team.
Postage
- Management of the receipt, distribution and dispatch of people team postage
Offboarding/Reboarding
- Deliver an efficient and effective leaver and re-hire process covering all the essentials.
People team guides
- Develop and update accurate and helpful people team guidance and policy that is always available for Nandocas to self-serve 24/7.
People team floor
- Deliver the activity that ensures the people team floor is well stocked, organised and maintained
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People team reporting
- Securely deliver information from our people system(s) in line with our current policies using existing reporting.
Skills Required
- 1-2 years experience in a HR administrative role
- Relevant qualifications in HR are preferred but not essential
- Exhibits genuine and broad curiosity and interest in the people space.
- Comfortable working with people systems and office tools to manage transactions/approvals, complete data entry, build documents/presentations and extract reporting.
- Have a good understanding of core people, data and payroll legislation, policies and end-to-end processes.
- Strong ability to maintain accurate and organised candidate and nandoca records.
- Ensures advice complies with Nando’s & legal standards.
- Good understanding of data privacy and confidentiality requirements.
- Strong customer service focus with a desire to deliver consistently and exceed stakeholder expectations wherever possible.
- Good personal prioritisation, planning and organisation skills, able to effectively manage own workload with minimal supervision.
- Good stakeholder management skills, both proactively and reactively work in partnership with multiple stakeholders, of varying seniority, as needed.
- Solutions focused with good problem-solving skills and the ability to make the complex simple for others.
- Strong English verbal and written communication skills.
- Able to explain policies and procedures to employees and respond to inquiries.
- Able to build relationships and interact with nandocas at all levels.
- Able to identify and correct errors promptly.
- Basic skills in addressing and resolving nandoca issues and conflicts.
- Able to think critically and make sound decisions within the context of their role.
- Able to analyse basic HR data and generate meaningful reports from previously build reporting.
- Proficiency in managing paperwork, forms, and digital documentation.
- Maintains the highest level of confidentiality with private and sensitive information.
- Dependable and trustworthy in managing responsibilities.
- Ensures consistent performance and reliability in day-to-day operations.
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