United Utilities
Performance Analyst (Capital Delivery)
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Salary - £34,890.00
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
As Performance Analyst (Capital Delivery), you will manage, manipulate, and analyse large quantities of data, and then turn this data into information and reports to be used by the business.
Supporting Customer Capital Delivery to deliver a consistent service to customers affected by all of our portfolio of work. You will be a point of contact for wider UU customer and wholesale teams, providing a consistent service when dealing with customer contacts, both telephone and written.
As part of the role you will also carry out internal health checks for customer activities and offering advice and guidance for all Capital Delivery customer related activities.
What You'll Be Doing
- Maintain databases, spreadsheets, and management information systems.
- Produce performance reports, scorecards, charts, and RAG reports.
- Develop reports and provide adhoc analysis.
- Lead statutory and regulatory reporting, ensuring GSS compliance.
- Investigate and report GSS failures.
- Manage the Planned ShutOff process and associated obligations.
- Support reporting, customer insight, and operational analysis.
- Analyse trends and identify performance improvements.
- Collaborate with stakeholders to improve processes and customer outcomes.
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What You'll Bring
- Good communication skills and strong analytical skills with the ability to analyse data and spot trends and changes
- Good working knowledge of Microsoft systems
- Work under supervision with responsibility for ensuring the work is reliable and accurate
- Understanding of the Customer Measure of Experience and Capital Delivery construction methods
- Experience of working in a busy work environment
- Understanding of UU Customer Systems including INS
Qualifications
Desirable Qualifications
- GCSE level Grade C or equivalent in Maths
What We Offer
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
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We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
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