Performance and Culture Coordinator

What you will be doing:

• Manage the Learning, Talent and Performance mailbox, acting as the first point of contact for learning and development queries, including troubleshooting and responding to Astute-related requests.
• Act as the first line of response for store incidents, reviewing and responding to wellbeing needs, and escalating where possible.
• Provide responsive administrative and operational support across the Performance & Culture team, managing ad hoc queries, requests and project activities as required.
• Coordinate WHStart induction, including invite management, welcome emails and bags, and support to ensure the days are a success.
• Support with day-to-day communications administration across the team and the links between internal communications and operations.
• Own the day-to-day administration, maintenance and continuous improvement of MyWHSmith, ensuring content remains accurate, engaging and aligned to the Performance & Culture team priorities.
• Support the delivery of the colleague engagement programme, coordinating survey data, reporting and associated administration.
• Maintain and analyse Performance & Culture data, producing regular reports, dashboards and insights to support decision-making and track programme effectiveness.

What we are looking for:

• Experience managing shared mailboxes, responding to stakeholder queries and coordinating multiple activities simultaneously.
• Experience administering HR, learning, engagement or colleague experience platforms, with strong system and data management skills.
• Confident using Microsoft Office applications, HR systems and reporting tools, with the ability to manipulate and analyse data accurately.
• Strong organisational skills with excellent attention to detail and the ability to prioritise competing deadlines.
• Comfortable handling confidential and sensitive information with discretion and professionalism.
• A proactive, customer-focused team player who builds positive relationships, takes ownership of tasks and is passionate about delivering a great colleague experience.