Aneurin Bevan University Health Board
Performance and Service Improvement Manager- INTERNAL
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We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
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If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
An exciting opportunity has arisen for an experienced and motivated Performance and Service Improvement Manager to join the Mental Health and Learning Disabilities Division at Aneurin Bevan University Health Board.
This senior leadership role is responsible for driving a culture of performance excellence, continuous improvement and data-led decision making across divisional services. The post holder will provide expert analytical, planning and performance management support, working closely with clinical and operational teams to improve outcomes, quality, safety and service user experience.
The successful candidate will lead the development and monitoring of performance plans, support strategic service redesign, contribute to the Integrated Medium Term Plan (IMTP), and ensure robust governance arrangements are in place across the Division. They will play a key role in developing innovative service models, supporting transformation programmes and embedding quality improvement methodologies to deliver sustainable change.
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This post is a fixed term/secondment for 18 months from the date of appointment to cover a secondment. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Main duties of the job
- Lead performance management and service improvement activities across the Mental Health and Learning Disabilities Division, ensuring services achieve key organisational and national targets.
- Provide expert analysis and interpretation of complex performance, activity and workforce data to identify opportunities for improvement, efficiency and better outcomes for service users.
- Support the development, delivery and monitoring of divisional strategic plans, including the Integrated Medium Term Plan (IMTP), ensuring alignment with Health Board priorities and Welsh Government requirements.
- Develop business cases, service models and improvement plans, ensuring proposals are informed by high-quality data, benchmarking and best practice.
- Work collaboratively with clinical and operational leaders, corporate teams and external partners to support performance management, planning and continuous improvement across services.
- Lead the development and utilisation of business intelligence and performance reporting tools to enhance service delivery, productivity and decision making.
- Line manage and support staff within the Planning, Performance and Partnership Team, promoting a culture of high performance, innovation and continuous development.
- Participate in the Division's senior manager on-call rota and contribute to the delivery of safe, effective and sustainable services across Mental Health and Learning Disabilities.
Working for our organisation
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
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Qualifications
Essential criteria
- Master's degree or equivalent level of knowledge and experience.
- Evidence of continuing professional development.
- Project or programme management qualification (e.g. PRINCE2, MSP) or equivalent experience.
Desirable criteria
- Quality Improvement qualification.
- Lean, Six Sigma or Value Based Healthcare training.
Experience
Essential criteria
- Significant senior management experience within a large, complex organisation.
- Experience of performance management, service improvement and transformation.
- Experience of leading complex change programmes and delivering measurable improvements.
- Experience of partnership working across organisational boundaries.
Desirable criteria
- Experience within NHS Wales.
- Experience of developing integrated service models.
- Understanding of Value Based Healthcare and benchmarking methodologies.
Knowledge
Essential criteria
- Knowledge of NHS performance frameworks, strategic planning, governance and quality improvement methodologies.
- Understanding of healthcare performance indicators and service redesign principles.
- Knowledge of information governance and data protection requirements.
Desirable criteria
- Knowledge of Mental Health and Learning Disabilities services.
- Knowledge of Welsh Government planning and performance requirements.
Analytical Skills
Essential criteria
- Highly developed analytical skills with the ability to interpret complex data and present clear recommendations.
- Experience of demand and capacity analysis, performance reporting and business intelligence tools.
Desirable criteria
- Experience using Qlik Sense, SQL, Power BI or advanced statistical modelling tools.
Communication Skills
Essential criteria
- Excellent verbal and written communication skills.
- Ability to communicate complex information to a wide range of audiences and influence senior stakeholders.
- Experience of presenting to large groups and facilitating meetings.
Desirable criteria
- Experience presenting to Board, Executive or Welsh Government level meetings.
Leadership and Management
Essential criteria
- Proven ability to lead, motivate and develop teams.
- Experience managing change within complex and politically sensitive environments.
- Ability to challenge constructively and drive continuous improvement.
Desirable criteria
- Experience managing multidisciplinary teams across organisational boundaries.
Planning and Organisational Skills
Essential criteria
- Ability to manage multiple priorities, work under pressure and meet demanding deadlines.
- Experience of strategic planning, project management and programme delivery.
Desirable criteria
- Experience supporting IMTP development and delivery.
Other Requirements
Essential criteria
- Ability to travel independently and participate in the divisional on-call rota.
Personal Qualities
Essential criteria
- Strategic thinker with excellent judgement and decision-making skills.
- Resilient, self-motivated and committed to improving outcomes for service users.
- High levels of integrity and professionalism.
Desirable criteria
- Ability to speak Welsh.
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