Maximus
Performance Business Partner, UK
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Description & Requirements
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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Performance Business Partner acts as the key interface between the Portfolio Performance Director and the operational delivery teams within a defined contract portfolio. The role is responsible for monitoring contract performance, identifying risks and enabling continuous improvement through data and insight driven interventions.
Key contacts and relationships
Internal
- Portfolio Performance Director
- Operational Directors/Service Managers
- Business Insight Managers
- Workforce and Enablement teams
- Finance
External
- Commissioners or Strategic Clients (as required)
- Subcontracts/Partner organisation (if appropriate)
- Auditors and Review Bodies
Essential Duties And Responsibilities
- Support delivery of contractual KPIs and performance targets across the assigned portfolio (Complex Prime, Complex Subcon or Core)
- Monitor operational performance and lead regular performance reviews, surfacing emerging risks or underperformance
- Collaborate with Insight and Operational teams to support deep dives and improvement initiatives
- Ensure operational teams have visibility of key data and understand levers for performance improvement
- Track agreed improvement actions and escalate unresolved issues
- Support contract mobilisation, transition or recovery planning as required
- Act as a critical friend and trusted advisor to operational leads and Portfolio Directors
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Qualifications & Experience
Essential
- Background in performance, contract delivery or service operations
- Ability to interpret operational data and identify root causes
- Experience facilitating performance reviews and recovery plans
- Strong stakeholder management skills.
Desirable
- Experience in outsourced or regulated contract environments
- Understanding of public sector KPIs or commissioner expectations
- Familiarity with continuous improvement methodologies.
Maximus Competencies
- Embraces Respect
- Partners Effectively
- Creates Innovative Solutions
- Focuses on the Customer
- Demonstrates Compassion
- Takes Responsibility & Acts with Integrity
Individual Competencies
- Performance Mindset
- Analytical Thinking
- Stakeholder influence
- Risk Awareness
- Communication & Challenge
Travel Requirements – Across Lot 1 As Required
EEO Statement
MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
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We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£56,500.00
Maximum Salary
£70,000.00
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