Westfield Health
Performance Coach
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Two brands. One team. ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together. Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed, we exist to do something about it. This is a platform with purpose, built by people who care about getting it right. If you're joining us, you're not just starting a new job. You're helping navigate what comes next.
PERFORMANCE COACH
Navigate the unknown as a ROVA Experience Specialist
No two shifts look the same, and that’s exactly why we need you. You keep an Active Space running the way it’s meant to: safe, welcoming, and never short of energy. You’re on the floor coordinating instructors, running inductions, delivering personal training, and making sure every class happens to standard, even when the schedule shifts under you.
It’s part operator, part coach, part fixer. You read the room, adjust the plan. You don’t get to pick who walks through the door tired, stressed, or ready to quit on their goals. You just show up, read what’s needed, and make it work anyway.
THE ROLE
- Location: Brighton, UK
- Language Requirements: Fluent English
- Salary: £14 – 15,000 based on experience
- Benefits: Health Cash plan, Private Health Insurance, Pension Scheme, Retail discounts scheme, Annual leave (25 days + bank holidays + Westfield Day), Electric Car Scheme, Cycle to Work Scheme, Annual Pay Review, On site gym use, Targeted Learning and Development opportunities.
- Contract Type: Permanent, Part time, 20 hours per week
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WHAT YOU BRING
- Level 3 Personal Training qualification
- A group exercise qualification, spin, functional, Pilates, yoga, boxing, or equivalent
- Experience working within the leisure industry
- Self-motivated and proactive, with strong people management skills
- The ability to plan group classes and hit deadlines without dropping the detail
- Clear, concise communication, written, verbal, and visual, across every audience
Qualifications get you to the room. These are what keep you here.
DUTIES AND RESPONSIBILITIES
TEAM LEADERSHIP & SCHEDULING
- Co-ordinate the Performance Coach schedule and collaborate with other department heads to meet service standards across every Active Space in Scotland
- Review group class schedules, instructor performance, and utilisation feedback regularly, adjusting to keep every class covered and on standard
- Support recruitment, onboarding, coaching, and day-to-day support of the fitness team
MEMBER EXPERIENCE
- Keep service excellence and Westfield Health values at the centre of every shift, resolving issues before they become problems
- Spot and flag situations or improvements that could affect the customer experience or client retention
- Keep inductions and service standards current, and put forward ideas to improve them
- Handle personal training enquiries and allocate them fairly across the team
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HEALTH, SAFETY & OPERATIONS
- Complete operational fitness checks, resolving concerns directly or flagging them to management
- Ensure all equipment is clean, safe, and compliant with health & safety legislation and guidance, coordinating checks, audits, and reviews
- Support the coordination and delivery of fitness events and workshops run by the Active Spaces team
COMMUNICATION & COLLABORATION
- Share client, member, and operational feedback with the team openly, honestly, and constructively
- Liaise with department heads on communication deadlines and the rollout of new services
- Track budgets and spend relating to fitness classes and services, adjusting alongside department heads
- Stay current on changes across the business, sharing the right information with clients, members, and the team
WHAT HAPPENS NEXT
- The Hiring Manager will review your application.
- You will have a formal two stage interview.
- Offer made.
- ID and HR Checks.
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