TCHC Group
Performance Coach
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What are we looking for?
TCHC is seeking a highly motivated, passionate and results-driven Performance Coach to support the delivery of our Restart Programme, helping participants who have been out of work for six months and over to overcome barriers to employment and secure sustainable work.
Working closely with Employment Coaches (ECs), reporting to the Performance Manager and the Head of Restart, the Performance Coach will play a key role in driving performance, contributing to improving operational delivery and ensuring that contractual targets and performance expectations are consistently achieved. The role will provide first-line support, guidance and coaching to Employment Coaches as well as supporting participants. Helping the EC’s maximise participant engagement, improve outcomes and maintain a strong focus on performance and progression into employment.
The Performance Coach will be responsible for monitoring performance data, analysing trends, producing accurate reports and identifying areas for improvement across different participant cohorts. This will include reviewing individual and team performance, identifying underperformance, recognising opportunities for growth and implementing targeted interventions to improve results. The role requires a proactive and analytical approach, with the ability to translate performance data into clear actions that drive measurable improvements.
Working across a diverse range of participant cohorts, the Performance Coach will support Employment Coaches to tailor their approach to individual needs, address complex barriers to employment and ensure participants receive appropriate, effective and timely support. This will include reviewing caseloads, monitoring participant action plans, strengthening participant engagement and ensuring work-focused activities are aligned with individual circumstances and the overall objective of achieving sustainable employment.
In addition to supporting the wider team, the Performance Coach will manage their own caseload of participants, conducting diagnostic assessments, developing personalised action plans, identifying transferable skills and coordinating appropriate interventions to improve employability, confidence and job readiness.
This is a highly target-driven and competitive role, requiring an individual who thrives in a performance-focused environment, takes ownership of results and is motivated to exceed expectations. The successful candidate will demonstrate strong leadership, analytical and communication skills, alongside the ability to challenge constructively, motivate others and foster a culture of accountability, continuous improvement and high performance.
Ultimately, the Performance Coach will act as a key link between frontline delivery and senior operational leadership, ensuring that Employment Coaches are supported, performance is closely managed, different participant cohorts receive effective support and TCHC consistently delivers high-quality outcomes against Restart contractual requirements.
Qualifications
- GCSE (or equivalent) in English and maths at grade C or above, essential
- Supervisory / management qualification is preferable
Skills & Attributes
- Experience in managing a successful team to achieve monthly targets
- Experience in analysing data to identify and present solutions to underperforming areas.
- Experience of working in welfare-to-work or in similar performance target-driven environments, such as recruitment, business-to-business sales or equivalent
- Experience of working in a fast-paced, evolving environment with the ability to manage multiple priorities.
- An adept communicator with the ability to persuade, influence and listen to others.
- Ability to be flexible, open, and creative in problem-solving.
- Ability to build rapport quickly and adapt to client needs and communication to inspire, motivate and challenge participants.
- Knowledge of the labour market, wider provision, and stakeholders local to the area in which you are applying.
- Able to effectively network to build and maintain effective relationships internally and externally.
- High-level digital literacy skills and data accuracy skills, including a strong working knowledge of Microsoft Office applications and web-based communication technologies.
- Excellent organisational skills with a demonstrated ability to manage a busy schedule/workload under pressure.
- A strong commitment to personal and professional ongoing development
- Ability to follow and comply with contractual requirements alongside the ability to understand and adhere to GDPR.
- A values-led individual who always leads by example.
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Main Tasks & Responsibilities
- Support the performance Manager in the day-to-day running of the Restart Programme.
- Analysing data and performance reports against individual targets and presenting solutions to underperforming areas
- Assist in the running of daily team meetings and share any changes within the contract with the wider team
- Organisation of weekly group support sessions working to a 3-month plan and ensuring these are booked to capacity from the full team caseload.
- Building effective and positive relationships with participants, working collaboratively and challenging them to identify and overcome any potential barriers preventing them from returning to work.
- Conducting a diagnostic assessment with all participants to assess job readiness and the appropriate level of support required on the customer journey throughout time on programme.
- Partnering with the participant to create a comprehensive action plan to identify appropriate career opportunities, identify any employment-related barriers and the actions required to progress towards sustainable employment.
- Understanding the internal and external information, advice and guidance available to support participants with debt concerns, mental health conditions or career coaching and signposting as required.
- Ensuring that participants have an up-to-date and professional CV and supporting statement and covering letter, tailored appropriately for each application.
- Providing job search support, guiding participants to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers.
- Providing industry-specific training and development, based on relevant sector experience.
- Working in partnership with the internal Employer Engagement team and relevant external employment support services to identify appropriate job opportunities.
- Supporting participants in preparing for job interviews, conducting mock interviews and assessment activities.
- To ensure clients have access to workshop options based on individual diagnostics and tailored support (inc. health, mental health, transferable skills, job searching, CV writing, interview skills).
- To work with pace and urgency – planning and forecasting ahead and discussing next steps on a weekly/monthly basis.
- Meet and exceed all monthly performance targets and Key Performance Indicators, seeking feedback and input to continuously improve and deliver strong outcomes for our participants and commissioners.
- To maintain quality client records on the database so that they outline the client’s journey on the programme.
- Be responsible for promoting and safeguarding (including Prevent) the welfare of all participants for whom you have responsibility or with whom you come into contact, and adhere to TCHC’s Safeguarding and Prevent policies.
Note: These responsibilities serve as an initial outline for the tasks that the post holder will initially be expected to perform. Changes may occur over time to accommodate evolving job requirements and adapt to shifting circumstances.
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Furthermore, given the dynamic nature of our operational environment, it is crucial for individuals in these roles to demonstrate flexibility and a willingness to travel to different work locations. This outline represents an initial plan and will be subject to periodic review as part of our Continuous Professional Development process.
Confidentiality
The individual in this role is responsible for upholding the confidentiality of information pertaining to clients, staff, and other stakeholders. Certain aspects of their work involve handling confidential information, which should not be disclosed to individuals outside the scope of their official duties. It is imperative that the post holder consistently always adheres to the provisions of the General Data Regulation Act.
Safeguarding, Prevent & Equal Opportunities
TCHC is dedicated to promoting equal opportunities and preventing discrimination for everyone. Our commitment extends to adhering to Safer Recruitment Policies, safeguarding practices, complying with the Prevent Duty, and advocating for the well-being of children, youth, and adults. In pursuit of our dedication, we will continuously enhance and refine our robust safeguarding processes and procedures, fostering a culture of safeguarding among our team members and volunteers.
Commitment to Safeguarding
TCHC is committed to Safeguarding and promoting the welfare of children, young people and adults. All staff are expected to adhere to our Safeguarding & Child Protection Policy and the safeguarding responsibilities outlined in their job description.
We conduct Safer Recruitment Checks on all staff prior to confirming a start date, in line with Keeping Children Safe in Education. An online search of information within the public domain is conducted on all candidates who are invited to interview.
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) provide that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975 provides information about which convictions must be declared during job applications and related exceptions, and further information about filtering offences can be found in the DBS filtering guide.
Please see our Recruitment with Safer Recruitment Policy for further information, or get in touch on 01923 698430 or safeguarding@tchc.net
Pre-employment checks
The company also conducts an internal online search on social media platforms in accordance with the Keeping Children Safe in Education guidance. Should any pertinent information arise from this search, it will be discussed with the applicant as part of the recruitment process.
Please note that upon a successful job offer, the company performs digitalised right-to-work checks and initiates DBS applications through an external service provider. An enhanced DBS check, including the barred list, is mandatory for this role.
Rewards for your hard work
For us here at TCHC, reward means far more than just pay. Our generous and competitive benefits package includes:
- Annual leave up to 25 days plus 8 public Bank Holidays
- We operate a Christmas and New Year shutdown period in which you will receive an additional 3 days of leave at full pay to cover this closure period after 1 year of service.
- When your birthday falls on a working day, you will receive the day off at full pay.
- Sickness pay allowance after the probationary period.
- Pension scheme after 3 months you have been employed with us
- Bupa Cash Plan, level 1
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