American Express
Performance Enablement Consultant
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In U.S. Consumer Services (USCS), our product is Membership—delivering benefits
and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organisation within Membership Portfolio Services (MPS). ECMX is American Express' marketing services centre of excellence, powering high-quality, user-centric marketing experiences through enterprise marketing technology, operations and enablement. The Learning & Performance Consultant plays a key role in accelerating business transformation by designing practical, scalable enablement solutions that help International Marketers successfully adopt new platforms, processes, technologies and ways of working.
Working across enablement, learning, change and transformation initiatives, the role helps colleagues build confidence, access knowledge at the point of need and successfully adopt new platforms, processes and ways of working. Solutions may include digital learning, performance support, onboarding, communications, knowledge resources and AI-enabled guidance embedded into the flow of work.
How will you make an impact in this role?
You'll work across a broad range of learning, enablement and performance initiatives that support International Marketers confidently adopt new platforms, processes and ways of working.
You'll help solve business performance challenges by identifying practical enablement solutions that improve adoption, reduce time-to-proficiency and create a better colleague experience.
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Working closely with learning leaders, business stakeholders, subject matter experts and product & platform teams, you'll help identify opportunities to improve marketer performance and design practical solutions that support colleagues where they need them most. Depending on the business need, these solutions may include digital learning, onboarding experiences, AI-enabled guidance, knowledge repositories, performance support tools, communications, how-to guides or other resources embedded into the flow of work.
Using data, feedback loops and business insights, you'll continuously evaluate the effectiveness of these solutions, recommend improvements and help ensure learning and enablement activities deliver measurable business impact.
In this role, you'll help International Marketers confidently adopt new platforms, processes and ways of working by delivering practical, scalable enablement solutions that improve performance and colleague experience. Success means:
- Helping marketers quickly find the knowledge, guidance and performance support they need to perform confidently.
- Designing learning and enablement solutions that accelerate adoption of new platforms, processes and ways of working.
- Using data, feedback and business insights to continuously improve learning, knowledge and performance support experiences.
- This role is ideal for someone in their learning, enablement or change career who is excited by business transformation, enjoys solving problems, is curious about AI and emerging technologies, and wants to help shape the future of how colleagues learn and perform at work.
At American Express, our culture is built on a 175-year history of
innovation, shared values [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
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As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be
and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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