Morson Edge
Performance & Improvement Analyst
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Performance & Improvement Analyst
Business Unit: HR
Geographic Location: St Vincent Street, Glasgow/hybrid style working - 3 days per week in office
Duration: 12-month initial contract with scope to extend
Rate: Negotiable (inside IR35)
Role Purpose
The HR Performance & Improvement Analyst provides financial, operational, and process improvement expertise across HR and Health & Safety. The role retains responsibility for financial information, operational reporting, purchasing activity, budget analysis, and stakeholder support, while taking greater ownership for identifying, designing, and embedding improvements to the team's processes, controls, reporting, and ways of working.
The postholder will use financial and operational data to provide insight, challenge assumptions, identify risk, and recommend corrective action. They will lead defined improvement initiatives from diagnosis through to implementation and benefits tracking, working across HR, Health & Safety, Control, Purchasing, Administration, and third-party suppliers. Particular focus will remain on Learning and Pensions because of the volume and complexity of activity.
Key Accountabilities
Financial Performance, Planning, and Insight
- Own high-quality analysis of actual spend against forecast and budget, explaining material variances and recommending practical corrective action to budget holders and the HR Performance Manager.
- Lead the ongoing tracking and analysis of Learning and Pension budgets, using internal and external data to identify emerging risks, opportunities, and future cost pressures.
- Coordinate and consolidate budget and forecast submissions for external services and income, constructively challenging assumptions, improving data quality, and supporting an accurate year-end position.
- Develop concise monthly performance reporting, turning financial and operational data into clear insight for senior stakeholders.
- Support budget reduction and reallocation exercises by identifying options, assessing impacts, and presenting evidence-based recommendations.
Process Improvement and Operational Excellence
- Lead a structured program of continuous improvement across HR and Health & Safety financial and operational processes, prioritizing activity according to value, risk, customer impact, and control requirements.
- Map end-to-end processes, identify duplication, delay, failure demand, and control gaps, and agree on improved future-state processes with stakeholders.
- Design, test, and embed standardized processes, templates, guidance, controls, and service measures, ensuring changes are practical, proportionate, and sustainable.
- Use Excel, SAP, and available Microsoft 365 or reporting tools to simplify, automate, and improve recurring reporting, reconciliations, workflow tracking, and management information.
- Establish baselines and measures for agreed improvements, track delivery and benefits, and provide transparent progress updates to the HR Performance Manager and relevant stakeholders.
- Act as a process improvement coach for colleagues and budget holders, building capability and encouraging ownership of better ways of working.
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Purchasing, Transactions, and Compliance
- Oversee and deliver purchase order and receipt activity for HR and Health & Safety in line with agreed service levels, while identifying opportunities to reduce manual effort and improve first-time quality.
- Manage the end-to-end process for spend requests above £4,000 and below £50,000 in line with Group policy, including scoping requirements, coordinating tenders, and maintaining clear stakeholder communication.
- Manage consultancy approval activity, ensuring requests are appropriately challenged, justified, affordable, and tracked through to decision.
- Maintain and improve reporting on relevant supplier frameworks, highlighting budget availability, expiry dates, and actions required.
- Coordinate third-party training invoice requests, commercial training income analysis, debt reconciliation, sponsorship and donation requests, and unmatched receipt reviews.
- Monitor compliance with the Iberdrola Purchase to Pay Model, SPW Direct Purchasing Model, Month End Availability Control, and GRN process model, escalating issues and recommending preventive action.
Stakeholder Partnership and Change Delivery
- Build trusted relationships with budget holders and operational teams, translating complex financial or process issues into clear choices and actions.
- Facilitate cross-functional workshops and working sessions to understand root causes, agree requirements, and secure ownership of changes.
- Influence stakeholders at different levels, constructively challenging established practice where evidence indicates a better approach.
- Coordinate implementation plans, actions, dependencies, risks, and communications for assigned improvement initiatives.
- Provide subject matter support to the HR Performance Manager and contribute to wider performance, governance, and transformation priorities as required.
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Skills, Knowledge & Experience
- Strong experience in financial, transactional, or operational performance disciplines within a complex organization.
- Demonstrable experience of forecasting, budget reporting, variance analysis, and communicating financial insight to non-finance stakeholders.
- Practical experience of continuous improvement, process mapping, root-cause analysis, and implementing sustainable change.
- Ability to translate ambiguous problems into structured analysis, options, recommendations, and delivery plans.
- Confidence to influence and constructively challenge stakeholders at different levels without direct authority.
- Strong commercial awareness and understanding of purchasing, governance, and financial control requirements.
- Advanced capability in Microsoft Excel and good working knowledge of SAP Financials. Experience of Power BI, Power Query, Power Automate, or similar tools is desirable.
- Clear written and verbal communication, including the ability to produce concise senior-level reporting and guidance.
- Sound judgment, strong organization, and the ability to manage recurring deadlines alongside improvement projects.
- Good understanding of HR and Health & Safety operations, or the ability to build this knowledge quickly.
Minimum Criteria (Mandatory)
- Experience in a financial discipline or in financial processes, systems, and reporting.
- Experience in reporting and forecasting within a complex budget environment.
- Ability to analyze financial and operational data, explain variances, and make recommendations.
- Evidence of leading or delivering process improvement and embedding revised ways of working.
- Strong stakeholder management, communication, and constructive challenge skills.
- Proficient use of Microsoft Office packages, particularly Excel, and working knowledge of SAP Financials.
- Understanding of purchasing controls and delegated purchasing models.
- Experience using Power BI, Power Query, Power Automate, or comparable reporting and automation tools.
- Recognised continuous improvement, Lean, or change qualification.
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