Service Care Solutions
Performance & Insight Business Partner
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Performance & Insight Business Partner
Location
West Midlands
Contract
Fixed Term Contract Until March 2027 (Potential to Become Permanent)
Hours
37 Hours per Week
Salary
£56,385 equivalent
Working Pattern
Hybrid Working (Approx. 2 Days per Week in the Office)
Performance & Insight Business Partner | Housing Association | West Midlands
I am currently recruiting on behalf of a highly respected Housing Association in the West Midlands for an experienced Performance & Insight Business Partner to join their Performance and Insight team on a fixed-term basis until March 2027.
This is an exciting opportunity for a performance, insight or business intelligence professional to play a key role in helping shape organisational decision-making through the delivery of high-quality performance reporting, customer insight and strategic analysis. Working closely with senior leaders, stakeholders and Board members, you will provide evidence-based insights that drive continuous improvement and enhance services for customers across the organisation.
The Role
As Performance & Insight Business Partner, you will act as the trusted lead for performance reporting, research and insight across a range of business areas. You will work closely with operational and strategic stakeholders to understand reporting requirements, deliver meaningful analysis and ensure performance information supports informed decision-making at all levels.
You will also lead customer research and insight projects, manage relationships with external partners and suppliers, and contribute to organisation-wide improvement initiatives.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities Include:
- Leading the development and delivery of performance reports, dashboards, scorecards and management information.
- Producing insightful analysis that supports strategic and operational decision-making.
- Monitoring performance against targets, trends and benchmarks, identifying risks, opportunities and areas for improvement.
- Translating complex data and technical information into clear, actionable recommendations for a range of audiences.
- Leading customer research and insight projects using both qualitative and quantitative methodologies.
- Acting as the Performance & Insight representative on organisation-wide projects.
- Building strong relationships with internal stakeholders, external partners and account managers to ensure successful project delivery.
- Supporting the development and maintenance of KPIs, performance frameworks and reporting processes.
- Contributing to regulatory and statutory reporting requirements.
- Supporting data quality initiatives and promoting a culture of evidence-based decision-making.
- Presenting findings and recommendations to senior leaders, Board members and other key stakeholders.
About You:
- Significant experience within performance reporting, business intelligence, data analysis or a similar discipline.
- Experience leading customer research projects using both qualitative and quantitative research methods.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Experience translating complex information into meaningful business insight and recommendations.
- Proven ability to influence, advise and constructively challenge senior stakeholders.
- Experience developing dashboards, scorecards, management reports and performance frameworks.
- Confidence working with technology and supporting data-related projects and system improvements.
- Experience managing relationships with external suppliers, partners or account managers.
- Strong communication and presentation skills with experience engaging a wide range of audiences.
- Advanced Microsoft Excel skills and experience using reporting and data visualisation tools.
- Experience with Power BI would be highly desirable.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- A relevant qualification, or equivalent experience, in business intelligence, analytics, statistics, performance management or a related field.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Experience:
- Knowledge of the social housing sector and regulatory environment.
- Understanding of governance, risk management and regulatory reporting requirements.
What's on Offer?
- Salary of £56,385.
- Hybrid working arrangement with approximately 2 days per week in the office.
- Fixed-term contract until March 2027 with potential for the role to become permanent.
- Opportunity to influence strategic decision-making across the organisation.
- Exposure to senior leadership, Board members and high-profile projects.
- A chance to contribute to service improvements that positively impact customers and communities.
If you are an experienced performance, insight or business intelligence professional, please contact Josh on joshua.hull@servicecare.co.uk or 01772 2087967.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills