High Five Health Promotion
Performance Manager
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Two brands. One team.
ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together. Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed, we exist to do something about it. This is a platform with purpose, built by people who care about getting it right. If you're joining us, you're not just starting a new job. You're helping navigate what comes next.
PERFORMANCE MANAGER
Navigate the unknown as a ROVA Experience Specialist
As a Performance Manager, you will lead the on-site and strategic delivery of wellness services for our flagship corporate account in London, United Kingdom. This is a high-visibility, high-stakes leadership role split evenly between directing complex facility operations and managing multi-regional projects. You will oversee a diverse on-site team of Performance Coaches, instructors & operators across our active gym environment, ensuring that everyday operations deliver a world-class customer experience & 7-star service.
A significant component of this role involves strategic execution, requiring you to achieve specific operational metrics, manage budgets, cultivate internal communities, and drive cross-functional projects simultaneously.
Lead the team. Own the standard. Navigate the space.
THE ROLE
Location: London, United Kingdom — flagship corporate client site
Language Requirements: Fluent English
Salary: Up to £50,000.00 dependent on experience
Benefits: Health Cash plan, Private Health Insurance, Pension Scheme, Retail discounts scheme, Annual leave (25 days + bank holidays + Westfield Day), Electric Car Scheme, Cycle to Work Scheme, Annual Pay Review, On site gym use, Targeted Learning and Development opportunities.
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Contract Type: Full-Time, Permanent
What You Bring
- A Bachelor’s degree in Kinesiology, Sports Science, Health & Exercise Studies, or a related field.
- An industry-recognised certification (CSCS, Certified Exos Performance Specialist, FMS, or equivalent), plus active CPR/AED certification.
- At least 5 years of strength coaching or personal training experience, ideally within premium environments.
- A minimum of 3 years managing complex operations, ideally in a corporate setting.
- A track record of managing and upskilling teams of fitness, health, or sports performance professionals.
- Experience navigating stakeholder relationships, owning annual budgets, and running multiple projects at once.
- The ability to turn complex operational and health data into something an executive audience actually understands.
- Comfort with ambiguity; you can steer cross-regional work and adjust your approach without losing your footing.
Qualifications get you to the room. These are what keep you here.
Duties And Responsibilities
01 Operational Leadership & Facility Excellence
- Direct daily operations across the gym and studio floor, holding the line on safety, cleanliness, and technical performance.
- Instruct, motivate, and support clients toward their fitness and wellness goals — safely, professionally, ethically.
- Own site-level staffing plans and operational frameworks, keeping every detail aligned with contract requirements.
02 Team Architecture & People Management
- Manage, mentor, and support a diverse team of Performance Coaches.
- Run regular performance evaluations and keep development on track, building a culture rooted in positive behaviours, not just targets.
- Upskill your team so service delivery blends quality frameworks with genuine creative autonomy.
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03 Strategic Client Partnerships & Stakeholder Navigation
- Act as the primary point of contact for corporate client leadership, keeping communication proactive and ahead of need.
- Partner with client leadership teams to align joint business plans and remove operational friction.
- Consistently exceed contract expectations — not just meet them.
04 Data Analysis, Financials & Reporting
- Evaluate site operations, team performance, and client metrics against both ROVA and client objectives.
- Compile and present operational data and impact metrics to executive stakeholders every month.
- Take full accountability for site-specific annual budgets and commercial performance.
05 Events & Internal Communities
- Lead engagement activities — educational events, wellness fairs, informational sessions — that build campus-wide awareness.
- Design and run targeted activations (challenges, leaderboards, recovery labs) that reach new employee cohorts.
- Keep visibility of services high across every part of the client’s organisation.
What Happens Next
- The Hiring Manager will review your application.
- You will have a formal two stage interview.
- Offer made.
- ID and HR Checks.
ROVA Health is a trading name of Westfield Health and Wellbeing Ltd and High Five Health Promotion B.V., part of the Westfield Health Group. ROVA Health is a registered trademark. Westfield Health is a trading name of Westfield Contributory Health Scheme Ltd and is registered in England & Wales company number 303523. Registered address: Westfield House, 60 Charter Row, Sheffield, S1 3FZ.
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