M Group Technology & Communications
Performance Manager (Continual Improvement)
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About Us
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks: We find the best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally.
Want to come and be a part of it?
We’re looking for a Performance Manager to join our team based at our St Ives, Cambridgeshire office. In this role, you’ll be responsible for driving operational performance, identifying opportunities for improvement and helping teams deliver great outcomes for customers. Working closely with managers and colleagues across the business, you’ll use data, insight and collaboration to improve efficiency, enhance service delivery and support a culture of accountability, continuous improvement and high performance.
What will you be doing?
- You'll play a key role in monitoring and improving operational performance across the business. Using data, insights and performance metrics, you'll identify trends, risks and opportunities, helping teams understand where they are performing well and where improvements can be made. You'll produce clear reporting and analysis that supports informed decision-making and drives better outcomes for customers and the wider business.
- Working closely with managers and stakeholders, you'll help identify the root causes of performance challenges and develop practical solutions that deliver measurable results. You'll support the implementation of improvement initiatives, ensuring actions are focused, effective and aligned to business objectives. By providing expert performance insight, you'll help teams achieve targets, improve productivity and consistently deliver high-quality service.
- You'll also contribute to operational planning by providing performance forecasts, trend analysis and recommendations that support both short and long-term decision-making. Through regular engagement with teams and leaders, you'll encourage a culture of accountability, helping colleagues understand how their performance contributes to wider business success.
- As part of our commitment to continual improvement, you'll look for opportunities to streamline processes, remove inefficiencies and enhance ways of working. You'll monitor the impact of improvement activity, ensuring benefits are embedded and sustained, while communicating progress, successes and areas of focus clearly to stakeholders across the organisation.
- You'll help foster a culture where data is used confidently, performance is openly discussed and teams feel empowered to make positive changes that improve customer experience, operational effectiveness and overall business performance.
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What You’ll Bring
- Experience in a performance, operational improvement, business analysis or similar role.
- Strong analytical skills, with the ability to interpret data and translate findings into clear actions and recommendations.
- Experience using performance metrics, KPIs and reporting tools to monitor and improve operational outcomes.
- Excellent communication and stakeholder management skills, with the confidence to challenge constructively where needed.
- The ability to identify trends, solve problems and make evidence-based decisions.
- A proactive mindset, with a passion for continuous improvement and delivering measurable results.
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
- Experience influencing colleagues and managers to drive positive behavioural and operational change.
- Attention to detail and a focus on accuracy when working with data and reporting.
- The ability to work independently while building effective partnerships across teams and functions.
- A collaborative approach, combined with the resilience and determination to see initiatives through to completion.
- Proficiency in Microsoft Office applications, particularly Excel, and confidence working with reporting and performance systems.
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What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding
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