Mitie Cleaning & Hygiene Services
Performance Manager
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Location: Birmingham
Working pattern: Monday to Friday | 40 hours per week | 8am - 5pm
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an experienced and analytical Performance Manager to lead performance reporting and continuous improvement across the Home Office Total Facilities Management contract.
You will work closely with senior leaders, operational teams, client stakeholders, and supply chain partners to ensure contractual obligations and key business metrics are accurately measured, monitored, and communicated.
Role Responsibilities
- Lead and coordinate contractual performance reporting, ensuring information is accurate, evidence-based, and submitted within agreed timescales.
- Monitor performance against key performance indicators, service levels, and contractual requirements, identifying trends, risks, and opportunities for improvement.
- Develop performance reports, dashboards, and management information packs using operational, compliance, asset, customer, and supply chain data.
- Maintain oversight of contractual performance mechanisms, including service credits, deductions, thresholds, and mitigation processes, supporting proactive resolution of potential issues.
- Present performance findings at governance forums and review meetings, supporting root-cause analysis, corrective actions, and continuous improvement initiatives.
Required Qualifications
Applicants must meet the below defined requirements for the role:
- Previous experience within performance management, reporting, business intelligence, management information, or contract management.
- Demonstrable experience of monitoring KPIs, analysing complex data, and producing reporting solutions that support operational decision-making.
- Advanced Microsoft Excel skills, including pivot tables, complex formulas, and data analysis techniques.
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What We're Looking For
- Strong analytical and problem-solving skills, with the ability to transform complex contractual and operational data into clear, meaningful insights.
- Excellent stakeholder management and communication skills, with the confidence to present findings to senior leaders and client representatives.
- A commercially aware and highly organised approach, with the ability to challenge data constructively and investigate discrepancies.
- Experience using Power BI or a similar reporting and visualisation platform, with an understanding of data governance, reporting controls, and performance assurance.
- Experience within facilities management, public sector outsourcing, government contracts, or large-scale service delivery would be advantageous.
- Experience using CAFM platforms such as MRI Evolution, Maximo, IBM MAS, or similar systems would also be beneficial, alongside exposure to contract mobilisation, transition activities, audit programmes, or contractual performance mechanisms.
What's in It for You?
- The opportunity to support one of the UK's most significant government facilities management contracts.
- A highly visible role with exposure to senior leaders, client stakeholders, operational teams, and supply chain partners.
- The chance to shape reporting frameworks, governance processes, performance controls, and continuous improvement activity across an evolving contract.
There's a place for you at Mitie, join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment, or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month, and at the end of the year, there’s a chance to scoop a top prize of £10,000!
- Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
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Our Commitment to Inclusivity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at Harnaik.sahdra@mitie.com.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
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