Eploy
Performance Optimisation Coach
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We are seeking a talented candidate to permanently join us as a Performance Optimisation Coach in our Customer Access & Transactions directorate.
This is an exciting opportunity for someone who is keen on working as a part of a team to design, develop and deliver a learning framework for the Customer Transactions directorate, with experience in delivery both face to face and virtually. Our ideal candidate is someone who is self-motivated and can make a difference.
As a Performance Optimisation Coach, you will be delivering inductions to new starters and other learning interventions, soft skills, values & behaviours. You will work collaboratively with all departments across Customer Access & Transactions directorate to meet the service offer. This is an environment that is fast paced and being solution focused is essential to be successful in this role.
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This role will be based at one of our main offices. There will be regular travel between our other offices, Hastings, Maidstone and Croydon.
What You’ll Need:
- A strong customer-centred approach and a commitment to supporting our contact centres
- Excellent written and verbal communication skills
- A strong working knowledge of Microsoft Office applications
- Excellent coaching and facilitation skills, with the confidence to deliver learning face-to-face and virtually
- Experience of facilitating and delivering training
- A strong understanding of learning styles and how to apply them effectively
- The ability to prioritise workloads while maintaining a high level of attention to detail
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In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. You will have to deliver a 10-minute presentation.
Please note, we reserve the right to close this vacancy at any time if we receive a high volume of applications.
Important Dates:
- Closing Date: 6th September 2026 at 23:59
- Shortlisting Date: W/C 7th September 2026
- Interview Date: W/C 21st September 2026
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