Royal Cornwall Hospitals NHS Trust
Performance Optimisation Manager
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Job Description
This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly.
Royal Cornwall Hospitals is the only Acute provider in Cornwall operating from three sites: Royal Cornwall Hospital, St Michael’s Hospital, and West Cornwall Hospital. The Trust provides services from satellite units such as the St Austell Surgical Hub.
Our workforce of almost 7,500 staff provide high quality emergency, elective, and specialist care across a range of clinical areas.
Leaders in our Trust are expected to lead with integrity, compassion, and professionalism embracing the principles of facilitating colleagues to act with autonomy to deliver an outstanding experience for staff and patients with a focus on customer service.
Leadership qualities which embody high standards, leading by example, and enabling colleagues to be creative in the pursuit of being a high performing organisation aspiring to operate in the top quartile nationally.
Leaders are expected to set the benchmark for staff in having a flexible approach to their availability given that our services operate 24 hours a day, 365 days a year. Being a visible, accessible, and approachable leader is essential and requires an on-site presence.
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The Operational Optimisation Manager will be responsible for working with the Associate Director for Operational Optimisation leading a portfolio of projects that span the Trust, system, and national initiatives and directives as required. This will include leading the implementation of service development, service redesign, supporting national requests e.g. winter plans, service planning representing the group with both ICB and regional team. Developing an agreed service improvement plan and trajectory in line with the RCHT strategy, national guidance, and best practice.
The Operational Optimisation Manager will be responsible for proactive intervention and decision making to ensure that the Programme and/or projects stay on track. The post holder will lead the development, coordination, and monitoring of the Programme/projects in a complex change environment and adapt to strategic objectives across the operational delivery areas.
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
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- Royal Cornwall Hospital in Truro
- St Michael’s Hospital in Hayle
- West Cornwall Hospital in Penzance
As a teaching hospital, we’re proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We’re committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing, and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing, and retaining highly skilled teams.
We are driven by one clear ambition, Outstanding Care for One and All, care that’s safe, kind, and high-quality. We are RCHT.
For further details / informal visits contact:
- Name: Johanna Floyd
- Job title: Deputy Chief Operating Officer
- Email address: johanna.floyd@nhs.net
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