HM Revenue & Customs
Performance Team Administrator
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Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
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This role offers an outstanding view of the whole of the People and Place Business Group and how it operates internally, as well as the role it plays in supporting wider organisation objectives.
We Offer You The Opportunity To
- Support delivery of the monthly performance hub and metric cycle, as we provide insight and analysis of metrics and data for senior leaders.
- Serve as the note-taker during performance hub discussions, recording and distributing action points.
- Support commissioning and reporting delivery of Deliverables milestones and quarterly business reviews.
- Effectively communicate to build and maintain strong relationships with senior stakeholders and data providers.
- Maintain a high-quality, responsive performance management service.
- Play a key role in shaping Power BI dashboard design and formats to meet customer needs.
- Support continuous improvement initiatives and manage competing priorities across multiple projects.
- Be responsible for senior leadership diary management and internal team communications, supporting effective planning, prioritisation, and coordination of business activities.
Job Description
As our Performance Team Administrator, you will provide comprehensive administrative support and coordination across all Performance Hubs, ensuring effective commissioning of hub updates, management of distribution lists, and smooth organisation of meetings.
You will act as secretariat, delivering high-quality notetaking and issuing clear action points to support follow-up and accountability, contributing to the timely and accurate delivery of hub outputs.
You will actively engage with partners and stakeholders across the organisation, building strong, trusted relationships and maintaining confidence during periods of change through clear, consistent, and contextualised communication.
A key part of your role will involve supporting the wider team through effective diary management, maintaining SharePoint libraries, and delivering a range of administrative tasks that ensure service level agreements are met.
You will also be responsible for maintaining accurate and up-to-date performance data, managing databases, filing systems, and information logs in line with data governance and retention policies, ensuring outputs are reliable, consistent, and fit for senior stakeholder use.
Person Specification
Essential Criteria
- Demonstrable experience of building and maintaining effective working relationships with a wide range of stakeholders
- Strong written and verbal communication skills, with the ability to communicate information clearly and accurately to different audiences
- Excellent organisational skills, with the ability to manage multiple priorities, maintain accurate records and meet deadlines
- Proven ability to work collaboratively as part of a team while also using initiative to work independently and resolve issues proactively
- Confidence using Microsoft Office 365 tools is a requirement for this role, so an intermediate level of capability is essential.
Desirable Criteria
- Experience providing high-quality administrative support, maintaining accurate records, and managing information in a timely and organised manner.
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Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office Closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These Sites Include
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Communicating and Influencing
Salary and Benefits
Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension
We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies
Personal support
Coaching and development
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences - Last 4 previous roles (max 150 words per role).
- A 500-word Personal Statement. Your Personal Statement (max 500 words) should evidence your suitability for the advertised role, addressing the requirements and essential criteria as outlined in the job description and person specification parts of the advert.
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Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on the Personal Statement.
At full sift, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked some behaviour-based questions to explore what you are capable of and some strength-based questions in order to explore your motivations, relevant to the role.
This Is An Example Of a Strengths-based Question
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via video link.
Sift and interview dates to be confirmed.
Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
This role is not eligible for skilled worker sponsorship.
The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £41,700. In some cases, the minimum can be reduced to £33,400 (via ‘tradable points’) but this role pays below both amounts and therefore is not eligible.
The HMRC App
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign
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