Job Role

To support the Bolton Urgent Care Teams in providing a comprehensive administrative service to the relevant administration teams.

The post holder will work within the Urgent Care Teams where extra admin support is required and will report to the relevant Administration Manager.

Duties

These duties may include (dependant on where the cover is required):

• Undertake general administrative office duties including the typing of medical and other correspondence, actioning any requirements identified within the document.
• Answer and manage calls from service uses and their carers / relatives and other health and social care professionals in a professional and courteous manner.
• Typing of clinic letters and reports, prepare agenda’s, minuting meetings along with any other administrative duties that are required which may include reception cover.

Additional Duties

• Undertake audio/clerical duties for the wider team, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting.
• To be the first point of contact for written and telephone enquiries on behalf of your team, using judgement to establish validity and priority of the contact.
• Deal with any admission/clinic enquiries using judgement and always observing patient confidentiality.
• Liaise with GP’s regarding clinic and domiciliary visits.
• Liaise with outside agencies, including Social Services, Coroner’s Office, other hospitals, general and geriatric, medical services, service users and their relative’s using knowledge and judgement of any given situation.
• Liaise on behalf of your team with multi-disciplinary team members regarding requirements for joint outpatient’s work/care programming activity.
• As required by your team, record activity onto appropriate systems accurately meeting all required deadlines.
• Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
• Ensure all discharge notification and summaries are generated and sent to the GP within agreed timeframes.