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The Office Administrator Role
The Office Administrator role provides administrative support to the team, which can include administration, operational, customer service, and processing support. The role holder is expected to provide a high-quality service to their internal and external customers, taking ownership and using their initiative to complete necessary tasks.
Role holders will carry out activities which may include some, or all, of the below:
- Organising schedules, maintaining diaries, and making appointments.
- Arranging travel and accommodation.
- Co-ordinating activities, events, resources, meetings, services, and managing supplies.
- Document management including disseminating information, drafting presentations, and filing.
- Carry out non-specialist research.
- Gatekeeper or primary point of contact roles for the region.
- Maintains quality and acts within policy guidelines and in line with both internal and external regulatory requirements.
- Provides high-quality service by taking ownership and using their own initiative to complete necessary tasks.
- Managing events from end to end typically across the region/multi-site, liaising with internal and external stakeholders.
- Provides support to new joiners/junior employees when completing onboarding procedures.
- Ad hoc duties and provides support as required by the team or business.
- Demonstration of HSBC UK principles of treating customers fairly.
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Knowledge & Qualifications
- Understanding of bank systems and departmental procedures, functions, and activities.
- Proven experience of delivering excellent internal/external customer service, proactively identifying innovative ways to improve the service delivered.
- Able to manage information of varying levels of complexity, managing effectively and swiftly.
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Skills
- Good written and verbal communication skills, enabling productive dialogue with internal and external customers.
- Ability to prioritise and manage business tasks.
- Anticipates and identifies risks and ensures appropriate steps are taken to mitigate and manage them.
- Planning and organisational skills in order to manage the unexpected as well as anticipated issues or events, so that success can still be achieved.
- Understanding of Financial Crime Risk policies.
- Ability to identify customer needs and make appropriate referrals or present suitable solutions.
- Ability to gather, analyse, and interpret comprehensive information and/or customer requirements in order to provide solutions that are commercially viable and sustainable.
- Influencing skills and ability to build positive working relationships with our customers, colleagues, and stakeholders.
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