Personal Assistant

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Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Personal Assistant

Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation.

As a Personal Assistant, you’ll play a vital role in supporting senior leaders to deliver our organisational priorities, using your judgement, initiative and excellent communication skills to keep their days running smoothly.

From managing complex diaries and inboxes to anticipating needs, resolving scheduling conflicts, coordinating meetings and events, and building trusted relationships with internal and external stakeholders, you’ll be at the heart of making things happen. This is a varied, fast-paced and rewarding role where discretion, resourcefulness and professionalism are key, with the opportunity to work closely with senior leaders and make a real impact across the organisation.

Contract: fixed term contract 12 months
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £36,587
Location: London, Exchange Tower

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

Key responsibilities

• Proactively managing the diaries of senior leaders, prioritising commitments and resolving conflicts to ensure time is used effectively and aligned to organisational priorities.
• Managing email inboxes in line with agreed preferences, identifying and escalating priorities, actions and deadlines as appropriate.
• Anticipating the needs of senior leaders and ensuring they are well prepared for meetings, events and commitments through timely coordination of information, papers and logistics.
• Building a strong understanding of leaders' priorities, working styles, and commitments to make informed decisions on their behalf where appropriate.
• Establishing and maintaining trusted, professional relationships with internal and external stakeholders, acting as an ambassador for senior leaders and the organisation.
• Organising meetings, workshops and events, including venue arrangements, visitor management, meeting logistics and on-the-day support where required.
• Monitoring actions, risks and emerging issues, ensuring these are highlighted promptly and followed through to resolution.
• Managing sensitive, confidential and personal information with the highest levels of professionalism, discretion and integrity.
• Responding to requests and enquiries promptly, providing clear communication and regular updates to stakeholders.
• Supporting one or more senior leaders simultaneously, adapting priorities and managing competing demands effectively.
• Contributing to the smooth operation of the wider leadership team by providing flexible support and collaborating with colleagues as required.
• Maintaining accurate records, correspondence and administrative documentation in line with organisational policies and standards.
• Demonstrating sound judgement, initiative and resourcefulness to identify solutions and overcome challenges with minimal supervision.
• Provide excellent customer service to senior leaders and other internal and external stakeholders.