Quantum Group
Personal Banker
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Personal Banker Position at an International Bank in Birmingham
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Main Responsibility
To assist the branch in meeting its sales objectives by delivering first-class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships.
Job Responsibility
- Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network.
- Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services.
- Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf.
- Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building.
- Fosters and maintains a welcoming, professional, and service-oriented atmosphere within the banking hall.
- Supports the branch's business development initiatives by promoting and attending business development and sales events.
- Processes 'new account' applications including NRI, postal service, and other miscellaneous service requests.
- Prepares DCS for service requests.
- Handles all postal service requests.
- Prepares AML Risk Matrix and checklists for account opening.
- Responsible for logging and maintenance of postal register.
- Designated as cover for the alternate Personal Banker position as and when required.
- Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank.
- Responsible for processing of Remittances.
- Responsible for dispatching cheques for remittances.
- Responsible for providing cover for clerical staff as and when required.
- Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer.
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Competency:
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- Excellent Networking skills.
- Excellent Sales Skills.
- Excellent Interpersonal skills.
- Excellent oral and written communication skills.
- Retail Sales experience.
- Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship.
- Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills.
- Understands how to present features, and benefits of products and services to customers with differing needs.
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Jessica, London
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