Apricot Insurance
Personal Lines sales Advisor
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Company Description
Apricot Insurance is an independent insurance broker based in Northern Ireland, dedicated to helping customers find the right insurance at the right price. Established in 2011, the company is experiencing significant growth and is located in Belfast city centre, offering opportunities in a developing business. Apricot provides a wide range of personal and commercial insurance products, including residential and commercial let, business, car, van, and home insurance. With a friendly Belfast-based team, Apricot serves customers across Northern Ireland and Great Britain, focusing on delivering overall value through comprehensive product offerings.
Role Description
The Personal Lines Sales Advisor is a full-time hybrid role based in Belfast, with flexibility for some work from home. The advisor will handle inbound and outbound customer enquiries, provide insurance quotations, and convert leads into policy sales for personal lines products such as car, van, and home insurance. Daily responsibilities include:
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- Assessing customer needs
- Explaining policy features and coverage
- Processing new policies, renewals, and amendments
- Ensuring accurate documentation and compliance with regulatory requirements
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The role involves delivering high-quality customer service, managing follow-ups, and contributing to team targets and overall business growth. The advisor may also support cross-selling and upselling initiatives and participate in ongoing training to stay current with products and market developments.
Qualifications
- Strong Customer Service and Communication skills to engage with clients clearly, professionally, and empathetically.
- Solid Interpersonal Skills and Sales abilities to build rapport, identify customer needs, and convert enquiries into policy sales.
- Training and coaching capabilities to support knowledge sharing and continuous improvement within the team.
- Basic IT proficiency, including use of CRM systems, email, and office applications, along with attention to detail in documentation.
- Knowledge of personal lines insurance products or a strong willingness to learn, with prior experience in insurance, financial services, or a call centre environment considered an advantage.
- Ability to work in a hybrid environment, manage time effectively, and meet individual and team performance targets.
- Relevant education or professional development, such as GCSEs/A-levels or equivalent, and progress toward industry qualifications (e.g., CII) would be beneficial.
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