Integral UK
PFI Regional Operations Manager
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Regional Operations Manager – PFI Sector
Position Overview
The Regional Operations Manager is responsible for overseeing the operational delivery of multiple PFI (Private Finance Initiative) contracts across a designated geographic region. This role ensures consistent service excellence, contract compliance, financial performance, and client satisfaction across all assigned facilities within the PFI portfolio.
Key Responsibilities
Operational Management
- Oversee day-to-day operations across multiple PFI sites, ensuring delivery of all hard and /or soft facilities management services in accordance with contract specifications and output-based performance requirements.
- Monitor service delivery standards, conduct regular site inspections, and implement corrective actions to maintain compliance with PFI payment mechanisms and performance deductions frameworks.
Contract Compliance & Performance
- Ensure full adherence to contractual obligations, output specifications, and KPIs across the regional portfolio.
- Manage performance monitoring systems, coordinate response to non-availability deductions, and maintain comprehensive compliance documentation for authority representatives and lenders' technical advisors.
- Prepare regular performance reports demonstrating achievement against availability and performance metrics.
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Financial Management
- Manage regional P&L responsibility, controlling operational budgets, lifecycle replacement programs, and PPM schedules to optimize financial performance while maintaining service standards.
- Work with finance teams to forecast expenditure, manage variations, and ensure accurate cost allocation across the portfolio.
- Balance short-term operational costs with long-term lifecycle obligations inherent in PFI structures.
Client & Stakeholder Relationship Management
- Serve as primary operational contact for procuring authorities, managing regular contract review meetings, addressing escalations, and maintaining productive partnerships with public sector clients.
- Coordinate with SPV (Special Purpose Vehicle) boards, equity investors, and funders as required, representing operational performance and investment requirements.
Team Leadership & Development
- Lead, mentor, and develop site-based facilities managers and operational teams across the region.
- Conduct performance reviews, identify training needs, and build capability to deliver complex PFI requirements.
- Foster a culture of service excellence, innovation, and continuous improvement.
Health, Safety & Compliance
- Ensure rigorous H&S standards across all sites, maintaining compliance with CDM regulations, fire safety requirements, and sector-specific standards (particularly in healthcare and education environments).
- Coordinate statutory inspections, audits, and remedial programs.
Lifecycle & Capital Planning
- Maintain a strong working relationship with the Lifecycle Manager to ensure lifecycle strategies and replacement programmes are effectively integrated with operational delivery.
- Support the planning and execution of capital investment initiatives, ensuring facilities continue to meet performance, compliance, and customer requirements throughout the concession term.
- Contribute operational insight to asset management decisions and facilitate the successful delivery of lifecycle projects across the portfolio.
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Risk Management & Business Continuity
- Identify operational risks, implement mitigation strategies, and maintain robust business continuity plans for critical facilities.
- Manage incident response, coordinate major remedial works, and ensure minimal disruption to public services.
Qualifications & Experience
Essential:
- Significant facilities management experience within PFI, PPP, or long-term complex contracts
- Proven track record managing multiple sites and substantial operational budgets
- Deep understanding of output-based specifications and payment mechanisms
- Strong commercial acumen with P&L management experience
- Excellent stakeholder management skills, particularly with public sector clients
- Thorough knowledge of relevant FM standards (CAFM, IWFM, BIFM) and regulatory frameworks
Desirable:
- IWFM (Institute of Workplace and Facilities Management) qualification or equivalent
- Experience in relevant PFI sectors (healthcare, education, custodial, defence, accommodation)
- Understanding of SPV governance structures and project finance principles
- IOSH or NEBOSH health and safety qualification
- Experience with major PFI contractors or FM service providers
Key Competencies
- Strategic thinking and operational planning
- Financial acumen and commercial awareness
- Leadership and people development
- Client relationship management
- Problem-solving and decision-making under pressure
- Stakeholder engagement and influencing
- Contract and compliance expertise
- Change management and continuous improvement
Travel Requirements
- Regional travel required to cover assigned portfolio of PFI sites, with occasional national travel for corporate meetings and training.
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