Boots UK
Pharmacist - Healthcare Services
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Contract: Permanent
Location: Nottingham (Support Office)
Recruitment Partner: Daniel White, daniel.white1@boots.com
What You'll Be Doing
As a pharmacist with us you'll be providing excellent customer and patient care - it's listening and providing your expert advice and reassurance to deliver healthcare services. This is an exciting opportunity during a period of transformation to join a new team providing services to customers and patients across England in the growing Customer Support Centre. This role would require full time working at our Nottingham Support Office.
Key Responsibilities
- Delivering New Medicines Service (NMS) conversations in line with the service specification, with the potential to expand to other services.
- Deliver quality patient consultation via digital/virtual routes (e.g. telephone, video calls).
- Deep understanding of NMS, including drugs/conditions eligibility, always acting in the best interests of the patient, and makes consultation records to a high standard.
- Efficiently achieve business ambitions and goals, to support the call centre performance.
- Uses IT skills appropriate to role e.g. able to navigate Columbus efficiently or other activity involving digital systems.
- Takes responsibility to keep practice up to date and continually learns to improve practice.
- Delivering exceptional patient care to support a positive customer experience.
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What You'll Need To Have (our Must-haves)
- Pharmacist registered with the GPhC/PSNI/PSI with high personal credibility.
- Maintains a CPD portfolio and meets revalidation criteria.
- Role model for patient-centred care and consultation skills.
- Effective communication skills, including: Verbal communication over the phone and written.
- Confident in building professional networks with key stakeholders.
- Problem solving capability and be able to respond to unknown or unusual scenarios/queries.
Rewards Designed for You
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
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A Bit About Us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What's Next
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
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