NHS England
Pharmacy Assistant
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Company Description
NHS England leads the National Health Service in England to deliver safe, effective, and high-quality healthcare services for all communities. The organization sets national priorities, standards, and strategies to improve patient care and health outcomes. It works in partnership with local providers, clinicians, and staff to ensure accessible, equitable services across the country. NHS England offers a supportive, mission-driven work environment focused on public service, professional development, and continuous improvement. More information about NHS England and its work can be found at www.england.nhs.uk.
Role Description
The Pharmacy Assistant role is a full-time, on-site position based in Luton. The Pharmacy Assistant will support the pharmacy team by:
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- Preparing and labeling prescriptions under appropriate supervision
- Assisting with medication dispensing
- Maintaining accurate patient records
- Managing stock levels
- Organizing inventory
- Checking expiry dates
- Ensuring medicines are stored safely
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The role also involves:
- Greeting and assisting patients and carers
- Handling queries in person and by phone
- Providing clear, courteous information within scope of practice
The Pharmacy Assistant will:
- Follow NHS policies
- Adhere to safety and confidentiality standards
- Work collaboratively with pharmacists and other healthcare professionals
Qualifications
- Ability to work safely with prescriptions and medicines, with attention to detail and adherence to pharmacy procedures
- Knowledge of basic pharmacy operations and medication handling or a willingness to learn through structured training
- Skills in inventory management, including stock rotation, ordering, and accurate record-keeping
- Strong customer service skills, with a patient-centered approach and the ability to handle enquiries with care and professionalism
- Professional phone etiquette and clear communication skills for interacting with patients, carers, and clinical staff
- Basic IT skills for using pharmacy systems and maintaining electronic records
- Ability to work effectively in a team, follow clinical and safety guidelines, and manage time and tasks in a busy environment
- Relevant pharmacy assistant training, NVQ or equivalent qualification, or experience in a healthcare or retail pharmacy setting is desirable
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