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Pharmacy Assistant Level 2 Apprenticeship
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About the Role
A great opportunity to work in the pharmacy industry and deliver great customer service. While working in the pharmacy and gaining valuable experience, you will also be supported by Walsall College to achieve your Pharmacy Level 2 Apprenticeship standard.
This role is based at their Rugeley branch, some of your duties as a pharmacy services assistant may include:
- Processing prescription requests from other Northwood branches
- Dispensing prescriptions
- Using dispensary and stores computer systems to generate stock lists and labels
- Helping to maintain reasonable dispensary stock levels
- Ordering items for use within a department
- Receiving, loading, unloading incoming goods from wholesalers, manufacturers and elsewhere
- Answering queries on the supply and availability of medicines
- Responding to telephone and face-to-face enquiries of a routine nature from patients, their representatives, members of the public and a wide range of staff groups, and referring queries to the relevant member of the pharmacy team when necessary
- Drawing any problems identified or queries raised to the attention of pharmacists or pharmacy technicians
- Pre-packing, assembling and labelling medicines
- Ensuring that health and safety requirements are met
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Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
- Receive and log prescriptions
- Assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
- Work according to legislative requirements, and organisational policies
- Order, receive, maintain and issue pharmaceutical stock
- Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
- Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
- Act in accordance with systems and organisational governance
- Recognise and act within the pharmacy regulatory, legal and ethical standards
- Support the team in the development of others
- Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
- Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
- Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
- Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
- Demonstrate person centred care and support within a pharmacy setting
- Make pharmacy patients and patient safety your first concern
- Use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
- Maintain the interests of patients and the health of the public
- Promote and advocate equality, diversity and inclusion
- Promote healthy lifestyles to customers
- Work safely within the parameters of your role using Standard Operating Procedures
- Apply policies which relate to health and safety at work
- Act appropriately in situations to prevent harm to yourself and others
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Earnings and Progression
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential progression to a full-time pharmacy dispensing role or progression onto a Pharmacy Technician level 3 apprenticeship
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