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Pharmacy Customer Service Apprenticeship
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Customer Service Apprentice
Portmans Pharmacy, a trusted London pharmacy, has an exciting opportunity for a Customer Service Apprentice to join their team. They provide accessible healthcare services including prescription fulfillment, health consultations, and over-the-counter care ensuring patients receive expert advice whenever they need it.
Wage:
£16,640 to £26,436.80, depending on your age National Minimum Wage
Training Course:
Customer service practitioner (level 2)
Hours:
Monday to Friday 09:00 - 18:30, shift patterns, may work weekends. 40 hours a week
Start Date:
Monday 19 October 2026
Duration:
1 year
Positions Available:
1
What you'll do at work
- Customer Service: Assist patients at the pharmacy counter, answer basic health and product enquiries and provide over-the-counter advice under supervision.
- Prescription & Medication Handling: Support the pharmacy team in preparing and labelling prescriptions safely, using computer systems to keep records up to date.
- Till & Transaction Management: Process customer payments accurately and handle daily sales.
- Stock & Inventory Support: Replenish stock on shelves, monitor product expiry dates, and maintain a clean, organised retail area.
- Administrative & Operational Support: Carry out general administration, process repeat prescription requests, and assist with general office paperwork.
Where you'll work
UNIT 5
CHERRY TREE WALK
WHITECROSS STREET BARBICAN
LONDON
EC1Y 8NX
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Training Information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
STAFF SELECT LTD
Training Course
Customer service practitioner (level 2)
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
5, Cherry Tree Walk, Whitecross Street, London EC1Y 8NX.
More Training Information
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
- Customer Service Assistant Level 2
- End-point assessment
- Functional Skills maths/English (if required)
- Online portfolio
- No day release
Desirable Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem-solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non-judgemental
- Patience
About this Employer
Portmans Pharmacy, you have access to the healthcare you need, when you need it. Easily book a service with us in just a few clicks.
After this Apprenticeship
Your earnings can increase over time with an apprenticeship. This apprenticeship is designed as a gateway to a long-term career in the pharmaceutical industry, with a full-time position available upon successful completion.
Ask a Question
The contact for this apprenticeship is:
STAFF SELECT LTD
Nova Training
apprenticeships@novatraining.co.uk
The reference code for this apprenticeship is VAC2000051993.
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