Frimley Health NHS Foundation Trust
Pharmacy Ward Services Assistant

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Job Overview
We are looking to recruit a Pharmacy Ward Services Assistant into our busy Ward Services section of the Pharmacy Department at Frimley Park Hospital.
If you are motivated, with good communication skills and a customer service mentality, have a methodical approach to work, an ability to work unsupervised as well as part of a team – you could be the person we are looking for.
The Pharmacy Department is a forward-thinking and progressive workplace. We are continually seeking to expand our current team as we develop the services provided to the Trust. The successful candidate must be willing to complete a level 2 stock management qualification in pharmacy services.
Main Duties of the Job
- To support the Ward Services manager in facilitating a prompt and efficient pharmaceutical stock supply to customers.
- Your duties will involve visiting wards to check and replenish medicines ensuring they are safe to use and available at the appropriate times to treat patients.
- Other duties include the receipt and storage of stock and putting together stock orders (picking and checking) for delivery to wards and external clinics.
- The post may involve travel to other sites (car provided) and a degree of manual handling on a daily basis.
- The post holder will be expected to wear appropriate PPE where necessary.
Working for Our Organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability-confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme.
- We provide first-class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
- Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work-life balance; this benefits not only individuals but the patients we care for too.
- We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
General Duties
Detailed Job Description and Main Responsibilities
- To participate in the distribution service for stock drugs and vaccines to wards, departments, community clinics, and GP surgeries to minimise wastage and to ensure adequate stock which is fit for purpose.
- To participate in the ward topping-up service to ensure availability of stock that is appropriate, in-date, and of sufficient quantity. This includes contributing to the periodical reviews of profiles and liaising with ward staff accordingly.
- Be responsible for the safe custody of Ward Services.
- Keep accurate records associated with the function of Ward Services.
- To respond to callers and visitors’ requests for routine information and enquiries.
- To carry out clerical duties relating to the receipt and subsequent filing of orders and other relevant paperwork.
- To receive and direct, as appropriate, incoming telephone calls promptly, and record accurate messages as required.
- To make outgoing telephone calls to other healthcare professionals.
- To deliver small quantities of medicines to wards as requested.
- To order, receive, and store pharmaceutical products.
- To demonstrate Assistant duties to new members of staff.
- To work according to and within standard operating procedures.
- To plan own duties to meet needs of the department.
- To undertake and participate in the internal checking programme for bulk stock issues relevant to Ward Services.
- Also to assist with the issue and checking of stock orders for issue to wards and departments at Frimley Park Hospital and all other units served.
- To monitor the storage environment and maintain the records required.
- To accurately check off and place new stock on Ward Services shelves.
- To maintain Ward Services stock to minimise wastage.
- To carry out such alternative duties appropriate to the grade as may be required by the Chief Pharmacist or Dispensary Manager.
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For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Qualifications
Essential criteria
- Educated to GCSE or equivalent, to include English and Mathematics.
- Level 2 Support Staff Course for Pharmacy Stock Management or willingness to undertake in the 1st year of employment.
Skills & Knowledge
Essential criteria
- Customer care experience.
- Methodical/logical approach to work.
- Ability to work unsupervised.
- Good communicator.
- Good organisational skills.
Desirable criteria
- Experience of working with a wide range of people.
Experience
Essential criteria
- Experience of orders, receipt, and storage of goods.
- Ability to work as part of a team.
- Basic Computer skills.


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Special Requirements
Essential criteria
- The ability to travel between sites.
About Us
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement, and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey, and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, saving time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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