Team Collaboration

• Work closely with colleagues and supervisors to ensure smooth store operations
• Participate in team meetings and training sessions to stay updated on new procedures, products, and promotions

Required Experience

Excellent Communication Skills

• Ability to clearly explain product details, answer questions, and engage in positive conversation
• Active listening skills to understand guests' needs and offer suitable solutions
• Comfortable interacting with a wide range of people from diverse backgrounds

Strong Interpersonal Skills

• Friendly, approachable, and helpful demeanor that makes guests feel welcome
• Team-oriented attitude with the ability to collaborate effectively with colleagues and management
• Patience and tact when dealing with difficult guests or situations

Customer-Focused Mindset

• Committed to providing a high level of service and enhancing the overall shopping experience
• Immerse yourself in the Elven World with your actions and use of terminology, fully embracing your Elf Name
• Ability to remain calm and professional under pressure, especially during busy periods or when resolving complaints
• Proactive in identifying guests' needs and going the extra mile to meet them

Attention to Detail

• Accurate when handling cash, pricing items, and completing transactions
• Diligent in checking stock levels, expiry dates, and store presentation standards

Sales Awareness

• Basic understanding of sales techniques, such as upselling and cross-selling
• Ability to promote current deals
• Driven to meet team sales forecasts where applicable and under the direction of the Duty Retail Manager

Adaptability and Flexibility

• Willingness to perform a variety of tasks and shift focus quickly as needed
• Comfortable with changing schedules, including evening and weekends
• Ability to learn new systems, products, or procedures quickly

Problem-Solving Skills

• Capable of handling unexpected issues, such as stock shortages or guest concerns
• Resourceful in finding solutions without always needing direct supervision
• Able to remain composed when multitasking or working in high-pressure situations

Basic Numeracy and Technology Skills

• Confident in handling Jingles (Lapland currency) and calculating change
• Familiar with using point-of-sale systems, barcode scanners, and basic retail software

Good Physical Stamina

• Ability to stand for extended periods, carry light to moderate loads, and move around the store frequently
• Resilience and energy to handle busy shifts, particularly during peak times

Reliability and Professionalism

• Punctual, responsible, and dependable in fulfilling assigned shifts and tasks
• Maintains a tidy appearance in costume and represents the store brand positively
• Follows both Retail and Wardrobe instructions and always adheres to company policies

Location

Lapland Manchester is based at Capesthorne Hall, Congleton Rd, Siddington, Macclesfield SK11 9JY

Key Dates

• PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026, training is mandatory.
• LIVE EVENT: Thursday 5th November - Thursday 24th December 2026

Benefits

• Hourly pay of £12.75 per hour, plus holiday pay which is paid at the end of your contract
• Free hot meal per day
• Free coffee, tea, and soft drinks
• 20% discount in LaplandUK retail shops on selected dates
• Free Parking On-Site
• Shuttlebus from local Train Station to event site.

Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year!

Customer Facing Role Requirements

Where the Worker is in costume, will be expected to:

• Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
• Have neatly groomed, natural-colored hair, and as an elf, have all long hair in plaits.
• If worn, religious head coverings must be a neutral color of brown, beige, or navy.
• Arrive on shift with none or natural makeup (foundation if worn must look like your natural skin tone); minimal mascara, no false eyelashes, and no false or painted nails.
• No tattoos are permitted from the collar bone up for all customer-facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer-facing roles on site.
• Leave all watches, including smartwatches and phones securely in your locker.

Please note we require a minimum commitment of 3 shifts per week.