Physical Security System Administrator 1 - London, UK

About M.C. Dean

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a Physical Security System Administrator 1 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

What you’ll do:

In this role you will be working as part of a team to monitor, maintain, and test Physical Access Control, CCTV, PSIM and other electronic security systems and support implementation, troubleshooting and maintenance of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support for a client's physical security systems.

Main responsibilities include but are not limited to:

• Provide assistance to end users in accessing and using client Physical Security systems (CCURE, Lenel, Genetec, etc.)
• Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required.
• Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support.
• Support daily operations to include monitoring and reviewing system logs.
• Performs root cause analysis on significant issues at appropriate level of support.
• Implementation and maintenance of updates and enhancements of Security Video Management System, Security Key Management System, Security Access Control System Inventory Management System, Visitor Management System and other systems
• Programming of software for new and existing Physical Security Systems
• Updating Security System configurations as required by project
• Deployment of firmware and software updates to the Security Systems as required by project
• Updates of the System Programming Standards (Naming Convention, Configurations, etc.) as required by project;
• Troubleshoot and audit physical security systems as it relates to access, monitoring, video, or other related issues
• Configure, manage, and troubleshoot clearance and physical access issues for various spaces or buildings
• Configure, manage, and troubleshoot credentials and badges for client employees
• Be available to work various shifts such as Days, Swings, and Graveyard
• Be available to work holidays/weekends as needed
• Ability to travel up to 10%